Kimberly Farmer
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton Inn & Suites Barstow
07.2023 - Current
- Used PEP to enter financial information and generate reports
- Followed the company's security and check-in policies and procedures, and I alerted the General Manager to any suspicious activity
- Provided assistance and mentoring to new employees as well as directed and trained them on procedures, service standards, and productivity strategies
- Checked the cleanliness of the lobby, bathrooms, and common areas near the front desk every hour per shift
- Responded quickly and efficiently to guest requests, noting any changes in reservations or special requirements for the day crew
- Was in charge of balancing hotel accounts and resolving discrepancies
- Effectively handled guest complaints and ensured that issues were resolved as soon as possible
- Entered figures into a 10-key calculator to quickly compute data
- Assisted hotel guests with check-in and check-out procedures in a courteous manner
- Assisted with Sysco and supply orders when needed
Night Auditor
Holiday Inn & Suites Barstow
11.2021 - 07.2023
- Used Opera system to enter financial information and generate reports
- Was in charge of night auditing, which included checking daily room occupancy and revenue
- Checked in late-arriving guests, collected payments, and double-checked reservation details to maintain customer satisfaction
- Performed hotel account balance procedures and resolved discrepancies
- Provided assistance and mentoring to new employees as well as directed and trained them on procedures, service standards, and productivity strategies
- Assisted with Breakfast setup, cooking, and clean-up when short-staffed
- Adjusted guest discrepancies and noted for the morning shift
- Checked data and information for accuracy in entry, calculations, and billing codes
- Reconciled accounts by documenting correct financial information in the general ledger after reviewing bank account statements
Night Auditor /Housekeeper
Baymont by Wyndham Barstow Historic Route 66
02.2020 - 12.2021
- Used Opera Cloud to enter financial information and generate reports
- Followed the company's security and check-in policies and procedures, and I alerted the General Manager to any suspicious activity
- Was in charge of balancing hotel accounts and resolving discrepancies
- Input financial information into spreadsheets and send it to the owner
- Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me
- Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms
- Rotated linens in storerooms and replenished supplies when they became depleted
- All necessary repairs were documented and reported
- Cleaned and disinfected stayovers (15 minutes) and checkout within a 30-minute time frame
District Training Manager
G.H. Bass & Co.
06.2018 - 03.2021
- Coordinated with other departments to ensure consistency
- Directed merchandising, promotion, and brand loyalty efforts for the business segment with the highest sales volume
- Was in charge of inventory control processes, which included restoring backstock, controlling costs, and maintaining sales floor levels to meet customer demands
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency to meet productivity goals
- Managed teams to prepare for regional and district inspections
- Traveled to other stores to assist with training, onboarding, and grievances
- Assisted with Corporate Audits
Assistant Store Manager
Loft Outlet
08.2016 - 06.2018
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Keep track of inventory and make sure products are available
- Protected the store from loss or theft by establishing and enforcing clear security policies
- Organized and led weekly store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns
- Ensured all merchandising was to company brand standard
- Communicated with the District manager for any needs or opportunities
- Improved shrink by 15% within the first 3 months
Stock Manager
UGG
03.2013 - 09.2017
- Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate
- Inspected floor displays, noted missing items, and replenished merchandise as soon as possible
- Followed safety procedures to avoid falls and other injuries when stocking the store
- Calculated correct order totals, updated accounts, and kept detailed records for inventory management
- Greeted customers and directed them to the products they requested
- Forecasted manpower requirements based on daily workload and company goals
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Assisted customers in enrolling in loyalty programs and submitting paperwork
Education
High School -
Southeastern High School
Miramar, FL01.2008
Associate of Arts - Marketing Research
Barstow Community College
Barstow, CA01.2026
Certification -
American College of Healthcare
Riverside, CA01.2010
Skills
- Time management
- Fluent in Spanish
- Financial reporting
- Account reconciliation
- Hospitality service expertise
- Payroll
- Front desk operations
- Customer relations
- Training and development
- Goals and performance
Certification
- First Aid/CPR Certified
- ServSafe
- Medical Assistant Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Night Auditor
Hampton Inn & Suites Barstow
07.2023 - Current
Night Auditor
Holiday Inn & Suites Barstow
11.2021 - 07.2023
Night Auditor /Housekeeper
Baymont by Wyndham Barstow Historic Route 66
02.2020 - 12.2021
District Training Manager
G.H. Bass & Co.
06.2018 - 03.2021
Assistant Store Manager
Loft Outlet
08.2016 - 06.2018
Stock Manager
UGG
03.2013 - 09.2017
Associate of Arts - Marketing Research
Barstow Community College
Certification -
American College of Healthcare
High School -
Southeastern High School