AZMAL HUSSAIN
Summary
Address: RUA DAMAIO DE GOIS 25, CAVE ESQ, LISBON, 2650-320(PT)
PROFESSIONAL SUMMARY: Small-scale Business planner With a strong ambition in learning things aside from Astronomy. Seeking a second degree in future that can be advantageous and beneficial for my future ambitions.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist
Amazon inc
hyderabad
09.2018 - 09.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers with opening accounts and signing up for new services.
- Recorded product or service failure complaints and notified appropriate departments.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
Bachelor of Science - BZC
William Carey University
Meghalaya, India 06.2015 - 07.2018
High School Diploma: SCIENCE - undefined
APRJC
Skills
strategic planning Experienced C BeginnerConsulting Experienced Mac systems SkillfulCustomer acquisition Experienced
Report preparation
Customer relationship support
Additional Information
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. self motivated professional successful in seizing viable opportunities for expansion and innovation in current advancing era. Investigated and addressed business development challenges to proactively mitigate and counter problems conducted target market research to scope out industry competition and identify advantageous trends. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Timeline
Customer Service Specialist
Amazon inc
09.2018 - 09.2019
Bachelor of Science - BZC
William Carey University
06.2015 - 07.2018
High School Diploma: SCIENCE - undefined
APRJC