Roman Castro
Austin,TX
Summary
Bilingual- Fluent in English and Spanish
13 years of Management Experience
20 years Customer Service Experience
Knowledgeable in Microsoft Word, PowerPoint, Excel, Outlook
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Dairy Queen
Tallahassee, FL
06.2013 - 04.2015
- Directed and coordinated activities of restaurant
- Interviewed, hired and trained new employees
- Reviewed financial statements, sales and activity reports
- Maintained monthly sales growth averaging 13%
- Motivated employees to provide friendliest and fastest service possible
- Ensured daily drive-thru window times averaged 1 minute 30 seconds
Store Manager
Dairy Queen
Brownsville, TX
02.2012 - 09.2012
- Directed and coordinated activities of restaurant
- Reviewed financial statements, sales and activity reports
- Directed and coordinated organization's financial and budget activities
- Established and implemented departmental policies, goals, objectives, and procedures
- Determined staffing requirements, and interviewed, hired and trained new employees
Assistant Manager
La Cueva Azteca
Quincy, FL
10.2012 - 06.2012
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Complied and balanced cash receipts at the end of the day or shift
- Supervised and participated in kitchen and dining area cleaning activities
- Resolved customer complaints regarding food service
Manager
Lynn Lee Incorporated / Dairy Queen
Brownsville, TX
05.2008 - 01.2012
- Oversaw activities directly related to making products or providing services
- Directed and coordinated activities of restaurant
- Reviewed financial statements, sales and activity reports
- Directed and coordinated organization's financial and budget activities
- Established and implemented departmental policies, goals, objectives, and procedures
- Determined staffing requirements, and interviewed, hired and trained new employees
Trainer
Mohawk Incorporated
Dalton, GA
05.1999 - 08.2005
- Monitored, evaluated, or recorded training activities or program effectiveness
- Offered specific training programs to help workers maintain or improve job skills
- Assessed training needs through interviews with employees and consultation with managers
- Developed alternative training methods if expected improvements were not seen
- Organized and developed training procedure manuals and guides and course materials
- Evaluated training materials
- Designed, planned, organized and directed orientation and training for employees
- Supervised the activities of workers engaged in receiving, storing, and shipping materials
Manager
Burger King
Brownsville, TX
05.1997 - 04.1999
- Oversaw activities directly related to making products or providing services
- Directed and coordinated activities of restaurant
- Reviewed financial statements, sales and activity reports
- Directed and coordinated organization's financial and budget activities
- Established and implemented departmental policies, goals, objectives, and procedures
- Determined staffing requirements, and interviewed, hired and trained new employees
- Planned and directed sales promotions
Manager
McDonald's
Brownsville, TX
05.1993 - 05.1995
- Oversaw activities directly related to making products or providing services
- Directed and coordinated activities of restaurant
- Reviewed financial statements, sales and activity reports
- Directed and coordinated organization's financial and budget activities
- Established and implemented departmental policies, goals, objectives, and procedures
- Determined staffing requirements, and interviewed, hired and trained new employees
Education
High School Diploma -
Brownsville Independent School District
Brownsville, TXSkills
- Bilingual
- Management Experience
- Customer Service Experience
- Microsoft Word
- PowerPoint
- Excel
- Outlook
Certification
- ServSafe, National Restaurant Association, 2012
- Phase 1, ADQ Training Program, 2014
- Phase 2, ADQ Training Program, 2014
Timeline
Store Manager
Dairy Queen
06.2013 - 04.2015
Assistant Manager
La Cueva Azteca
10.2012 - 06.2012
Store Manager
Dairy Queen
02.2012 - 09.2012
Manager
Lynn Lee Incorporated / Dairy Queen
05.2008 - 01.2012
Trainer
Mohawk Incorporated
05.1999 - 08.2005
Manager
Burger King
05.1997 - 04.1999
Manager
McDonald's
05.1993 - 05.1995
High School Diploma -
Brownsville Independent School District