Kareem J. Murry
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Office Support/Administration
Leica Geosystems Inc
10.2020 - 01.2022
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Representative
Spectrum Internal Medicine, LLC
06.2016 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service/Clerical Assistant
Lexis Nexis
02.2016 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
02.2013 - 01.2016
- Personal leave/ Actively seeking employment
Education
Associate Degree in Psychology - Psychology
Ashford University
San Diego, CA06.2025
Skills
- Computers and Technology
- HIPAA Guidelines
- Strong Organizational Skills
- Clerical Support
- Document and File Management
- Administrative Duties
- Issue and Complaint Resolution
- Office Equipment Operation
- Appointment Coordination
- MS Office Suite Knowledge
Timeline
Office Support/Administration
Leica Geosystems Inc
10.2020 - 01.2022
Customer Service Representative
Spectrum Internal Medicine, LLC
06.2016 - 09.2020
Customer Service/Clerical Assistant
Lexis Nexis
02.2016 - 05.2018
02.2013 - 01.2016
Associate Degree in Psychology - Psychology
Ashford University
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