Elizabeth Mier-Luna

• Manage consistent method of collection activities for every client portfolio, ensuring timely payment collections.
• Manage delinquency and maintain it below 1% /file evictions as necessary
• Assist the Community Manager in the operation of the development; ability to provide strong leadership when Community Manager is unavailable
• Review and submit requests for vendor bids and contracted services
• Ensure that lease files are completed and execute leases
• Create WTN's/ PO's in Opstechnology to assist in invoice processing
• Coordinate with maintenance and make-ready staff to corroborate timely condition of apartments after move-out.
• Complete apartment inspections of resident move-outs and move-ins
• Review, adjust, and approve payroll in UKG Pro when CM is absent
• Create, process, and countersign lease renewals in a timely manner
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
• Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.

Promoted from leasing consultant:

• Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
• Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
• Provide current and prospective residents with the best possible customer service.
• Discover, engage, and advance each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
• Process applications and comply with management's criteria requirements.
• Prepare all lease agreements with all necessary addendums in RealPage OneSite.
• Social Media Ambassador for the community by promoting the brand, product, and service using posts with text and photos that generate interest and appeal.
• Attract tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
• Prepare reports by collecting, analyzing, and summarizing data and trends.

• Contribute to successful lease up; new construction, and 55+ community
• Provide tours of community and amenities to prospective tenants and offer valuable information regarding major features
• Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
• Accept rent payments, security deposits and other applicable fees
• Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions
• Assist in execution a variety of marketing initiatives that drive property awareness
• Help gather, analyze and present brand, competitor insights, trends, and data
• Contributed to property's online presence by managing social media accounts and updating website content regularly with current information and specials
• Media promotion/ Networking
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels

• Maintain the community occupancy at least 95% to meet budgeted income
• Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents
• Negotiated favorable lease terms with prospective tenants while adhering to company guidelines and legal requirements
• Improved property appearance with consistent inspections, identifying areas in need of repair or updates
• Respond to all lease inquiries within two hours, schedule appointments and tours to prospective tenants, record all traffic/ activities and document follow-up activity
• Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals
• Assist tenants with service requests
• Account handling and financials of tenant ledgers
• Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters

• Increased sales through effective merchandising strategies and targeted promotions
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks
• Developed strong working relationships with staff, fostering a positive work environment
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

• Enhanced department efficiency by streamlining processes and implementing new strategies.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
• Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
• Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
• Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Cashier / Customer Service:

• Handled cash register, returns, and refunds.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.