Veronica Ajayi
Manteca
Summary
Skilled in crisis management and motivational interviewing, I've significantly improved client outcomes at San Joaquin County Behavioral Health Services. My expertise in multicultural competence and interdisciplinary collaboration has fostered a supportive environment, enhancing mental health care with a focus on achieving tangible results and advancing client well-being.
Overview
24
24
years of professional experience
Work History
Mental Health Clinician
San Joaquin County Behavioral Health Services
05.2019 - Current
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
- Collaborated with multidisciplinary team members for comprehensive mental health care plans.
- Coordinated referrals to community resources, addressing clients'' social determinants of health needs effectively.
- Participated actively in weekly case conferences discussing progress/needs of clients to inform overall treatment approach.
- Strengthened client coping skills by providing psychoeducation on stress management techniques and self-care strategies.
- Advocated for clients'' needs within the broader mental health system, ensuring access to necessary services and resources.
- Promoted a supportive environment by establishing rapport and trust with diverse clientele.
- Maintained ethical boundaries while demonstrating empathy to address sensitive topics during group or individual therapy sessions.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Personal Service Coordinator
Bay Area Community Services
05.2018 - 05.2019
- Advocated on behalf of clients, ensuring their voices were heard within complex systems of care provision.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual client needs.
- Maintained detailed records of client interactions, progress, and goals to monitor success over time.
- Addressed potential conflicts proactively, working collaboratively with clients and service providers to find mutually satisfactory resolutions.
- Improved client outcomes by conducting comprehensive assessments and developing customized action plans.
- Assisted clients in overcoming barriers to accessing needed services, such as transportation or financial limitations.
- Offered empathetic listening and compassionate support during difficult times, fostering a sense of trust among clients served.
- Facilitated communication between service providers to ensure seamless coordination of care for clients.
- Developed strong relationships with clients, promoting trust and loyalty in personal services.
- Empowered clients by providing them with the tools, resources, and support needed to take control of their own lives and achieve personal goals.
- Provided crisis intervention when necessary, maintaining a calm demeanor and offering appropriate solutions or referrals.
- Provided emotional support and companionship to clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed and implemented individual care plans tailored to needs of each client.
- Coordinated appointments with medical professionals.
Outreach Coordinator
Redeemed Christian Church of God
10.2000 - 11.2017
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
Substance Abuse Counselor Intern
Salvation Amry
01.2017 - 09.2017
- Provided crisis intervention services during times of heightened distress in a calm and compassionate manner, stabilizing challenging situations effectively.
- Facilitated family therapy sessions to address relationship dynamics that contributed to clients'' substance abuse patterns, improving support systems during the recovery process.
- Led psychoeducational workshops aimed at equipping clients with practical tools for coping with triggers, managing stressors, and preventing relapse.
- Coordinated with court liaison officers and probation departments when necessary, promoting successful completion of mandated substance abuse counseling requirements for clients involved with the legal system.
- Educated clients on addiction''s impact on physical, mental, social, and emotional well-being, promoting greater self-awareness and motivation for change.
- Assisted clients in setting achievable recovery goals, fostering a supportive and motivating environment for progress.
- Evaluated client progress regularly, adjusting treatment plans as needed to maximize success in recovery journey.
- Continuously expanded knowledge of evidence-based practices within the field of substance abuse counseling through professional development opportunities and trainings.
Mental Health Intern
Catholic Charities
01.2015 - 12.2016
- Utilized active listening skills during therapy sessions, validating client experiences while guiding them toward healthier thought patterns.
- Facilitated psychoeducational groups, equipping participants with coping skills and strategies for managing stressors.
- Improved overall functioning for clients by collaboratively setting attainable goals and monitoring progress throughout treatment.
- Established rapport with diverse populations, fostering trust and open communication during sessions.
- Assisted in developing individualized treatment plans for clients, improving mental health outcomes.
- Increased awareness of mental health issues through community outreach and educational presentations.
- Supported clients in crisis situations by providing immediate intervention and referrals to appropriate services.
- Assessed risk factors such as suicidality or self-harm behaviors to ensure client safety during time-sensitive situations.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health counseling.
- Collaborated with multidisciplinary teams to provide comprehensive mental health care to clients.
- Contributed to case conferences, offering insights and recommendations based on client progress and goals.
- Advocated for clients within various systems, promoting access to necessary resources and support services.
Education
Master of Science - Marriage And Family Therapy
University of Phoenix
San Francisco, CA06-2017
Bachelor of Science - Business Administration
University of Phoenix
San Francisco, CA07-2012
Skills
- Suicide risk assessment
- Motivational interviewing
- Multicultural competence
- Crisis management
- Goal setting assistance
- Solution-focused brief therapy
- Empathy development
- Behavioral assessment
- Interdisciplinary collaboration
- Anger management techniques
- Trauma-informed care
- Teamwork and collaboration
Timeline
Mental Health Clinician
San Joaquin County Behavioral Health Services
05.2019 - Current
Personal Service Coordinator
Bay Area Community Services
05.2018 - 05.2019
Substance Abuse Counselor Intern
Salvation Amry
01.2017 - 09.2017
Mental Health Intern
Catholic Charities
01.2015 - 12.2016
Outreach Coordinator
Redeemed Christian Church of God
10.2000 - 11.2017
Master of Science - Marriage And Family Therapy
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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