Samantha Norton
Customer Service
Austin,TX
Summary
Successful at Troubleshooting and handling issues in a timely manner. Energetic with strong time management skills. Professional who thrives in a fast-paced, dynamic environment.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
Las Lomas TEX-MEX Restaurant
Austin, TX
04.2020 - 12.2022
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Implemented new POS system and trained staff members on use.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Calculated charges, issued table checks and collected payments from customers.
- Implemented marketing initiatives designed to improve customer loyalty program participation rates.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Oversaw food preparation, production and presentation according to quality standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Provided exceptional service to high volume of daily customers.
- Monitored cash register operations during shifts for accuracy of transactions.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Waitress Trainer
MR Natural Restaurant
Austin, TX
08.2017 - 03.2020
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Provided exceptional service to high volume of daily customers.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Janitor
Y.M.C.A
Austin, TX
01.2015 - 08.2017
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Followed safety processes for all manual and electric cleaning equipment.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
Custodian
Christian Life Church
Austin, TX
07.2012 - 01.2015
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Performed landscaping tasks and removed litter to maintain grounds.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Moved equipment and furniture to thoroughly clean space.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Kept business entrances clean, tidy and professional in appearance.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Maintained accountability for building keys, master keys and access cards.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Completed routine maintenance checks, notifying management of needed repairs.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Education
Skills
- Excellent verbal and written communication skills
- Excellent inter personal and customer service skills
- Excellent organizational and attention to details skills
- Excellent time management with proven ability to meet deadlines
- Task Delegation
- High-Volume Dining
- Service Prioritization
- Table Setting Arrangements
- Table Bussing
- Customer Service
- Relationship Management
- Cash Handling
- Order Taking
- Dish Preparation
- Guest Relations
- Conflict Resolution
- Sales Techniques
- Conflict Management
- Special Dietary Requirements
- Relationship Building
- Menu Knowledge
- Effective Customer Upselling
- Safe Food Handling
- Assignment Delegation
Additional Information
Over 5 years of experience as an office clerk.
Affiliations
- Ive spent the last 3 years learning German and Spanish
- Know how of yoga and alternative forms of self soothing
- Invested the last ten years on natural herbs and plants to forage and use for medicinal value (alternative/free healing modalities)
Timeline
Waitress Supervisor
Las Lomas TEX-MEX Restaurant
04.2020 - 12.2022
Waitress Trainer
MR Natural Restaurant
08.2017 - 03.2020
Janitor
Y.M.C.A
01.2015 - 08.2017
Custodian
Christian Life Church
07.2012 - 01.2015
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