David Nero

• Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
• Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across team.
• Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
• Coordinated with kitchen staff to ensure timely delivery of food orders to guests at bar area, enhancing their overall dining experience.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Trained 5+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Promoted special events through social media platforms, generating buzz around themed nights or guest appearances
• Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.

• Crafted special drink and cocktail menu items for seasonal offerings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights and weekends.
• Obtained cash bank and stocked service bar to prepare for operation.
• Set up glassware, liquor and other necessary supplies for special events.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
• Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry's competitive landscape.

• Mentored team members and coached on procedures and productivity strategies.
• Consulted with managers to organize special events and promotions.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
• Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.

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• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Obtained cash bank and stocked service bar to prepare for operation.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Checked identification for minimum age for sale of alcoholic beverages.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Restocked ice, condiments and snacks.
• Replaced empty kegs and soda syrups.
• Learned how to make wide variety of mixed drinks.
• Streamlined order-taking process to minimize wait times for diners.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.