Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Ma Carmen Valtierra

Ma Carmen Valtierra

Bartender/Server
Renton,WA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized bartender with experience in dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Outgoing bartender with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

25
25
years of professional experience

Work History

Bartender/Server

Crystal Creek Cafe
Bothell, WA
11.2016 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bartender

Azteca Mexican Restaurant
Bellevue, WA
06.2006 - 07.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Toreros Mexican Restaurants
Bellevue/Factoria, WA
06.1999 - 10.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

GED -

Edmonds Community College
Lynnwood, WA
07.2015

Skills

  • Special Requests and Substitutions
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Warm and Friendly
  • High Energy and Stamina
  • Food Safety Standards
  • Team Player
  • Cool Under Pressure

Languages

Spanish

Timeline

Bartender/Server

Crystal Creek Cafe
11.2016 - 10.2021

Bartender

Azteca Mexican Restaurant
06.2006 - 07.2016

Server

Toreros Mexican Restaurants
06.1999 - 10.2016

GED -

Edmonds Community College

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Ma Carmen ValtierraBartender/Server