Jamie Heckford
San Jose,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Coordinator - Commercial Construction
Quanta Telecom Solutions
San Jose, CA
06.2020 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Restoration Supervisor-Commercial Construction
MasTec
Union City, CA
08.2018 - 05.2020
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as [Type] and [Type].
- Worked safely in disaster environment by adhering to company and quality procedures.
- Completed tear-down of existing structures and prepared for new construction.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions resulting in [Result].
- Collected payments and discussed results of work with customers.
- Designed and conducted research to contribute meaningful information to restoration field.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Groomer and Ward Supervisor
The Cat Hospital Inc
Campbell, CA
05.2005 - 08.2018
- Trimmed nails using clippers and grinders.
- Bathed cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals
- Dematted cats and trimmed hair in ears and between paw pads.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Education
No Degree - Criminal Justice
College of San Mateo
San MateoSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Microsoft Office
- Basic math
- Good listening skills
- Active Listening
- Teambuilding
- MS Office
- Responsible
- Decision Making
- Written Communication
- Interpersonal Communication
- Adaptability
- Multitasking abilities
- Computer proficiency
- Leadership
Certification
Certified Flagger
Confined Space Trained
GO95 Specialist
CPR certified
Buck Truck Safety
Pole Top Rescue Trained
Timeline
Project Coordinator - Commercial Construction
Quanta Telecom Solutions
06.2020 - Current
Restoration Supervisor-Commercial Construction
MasTec
08.2018 - 05.2020
Lead Groomer and Ward Supervisor
The Cat Hospital Inc
05.2005 - 08.2018
No Degree - Criminal Justice
College of San Mateo
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