Noah Garza
San Antonio,TX
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with some Spanish. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Studied Hospitality and Culinary arts with 4 years of successful experience in Hospitality and Culinary. Recognized consistently for performance excellence and contributions to success in Retail/Sales industry. Strengths in Customer Satisfaction and De-Escalation backed by training in Hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cross Functional
HEB Grocery Store
San Antonio, TX
06.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consulted with customers on food selections and custom order requests.
- Picked quality and accurate items for [Number] daily customer orders.
- Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Updated opening and closing procedures to decrease downtime by [Number]% and optimize productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Specialty Sales Associate
Home Depot
San Antonio, TX
08.2020 - 04.2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to promote new products and services.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Proactively managed client correspondence and recorded all tracking and communications.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Maximized business potential by providing excellent customer service.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used my view to maintain company database with essential account and sales information.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Used ESVS and Order Up to maintain company database with essential account and sales information.
- Exceeded sales goals, increased revenue and facilitated sales. Such as Winning a credit award for most Credit applications in our district .
- Cold-called leads and closed large number of new sales over several months.
- Implemented brand marketing and sales campaigns.
- Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Cashier
Home Depot
San Antonio, TX
03.2020 - 08.2020
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of weekly deals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained as Receiving/Sales associate and provided back-up coverage to provide customers with optimal support.
- Increased sales by offering advice on purchases and promoting additional products.
Prep Cook
Rosemary Catering
San Antonio, TX
11.2018 - 12.2018
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Practiced proper safety and sanitation standards.
- Prepared ingredients for menu items.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Cooked all menu items according to specified instructions.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Fried, grilled and baked foods such as Pastries, Breads and Fries .
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Prepared meats for dish assembly and serving by slicing and pre-cooking.
- Prepared average of 200 menu items per shift.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Identified inefficiencies leading to improved productivity.
Education
High School Diploma -
Burbank High School
San Antonio, TX05.2020
Skills
- Product promotions
- Account servicing
- Hospitality expertise
- Sales expertise
- Product research and knowledge
- Strategic Planning
- Customer Relations
- Lead prospecting
- Responsible
- Basic math
- Project Management
- Adaptability
- Flexible & Adaptable
- Conflict resolution
- Planning and Coordination
- Determined and High drive
- Self-Motivated
- Excellent Communication
- Data Entry
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking Abilities
Accomplishments
- Top sales and credit in District competition for Home Depot
- Drove high sales over 70% district average along with selling additional protection plans
- Given many Homer badges for great work and customer satisfaction and driving sales/credit.
- Easily resolved customer issues resulting in a satisfied customer
- Top 5% of highschool class
- Built sets for district completion in theater
- Competed in many Culinary arts competitions
- Graduated with Honor Roll
Certification
- ServeSafe Food handling, ServSafe - good until 4/16/2022
Cooking/Baking
Throughout my life ive always had a certain affinity to being in a kitchen. I always explore new flavor combinations or the classics meals. Weather it be from my backgroud or a region across the world. Food has always played a major role in my life.
Timeline
Cross Functional
HEB Grocery Store
06.2021 - Current
Specialty Sales Associate
Home Depot
08.2020 - 04.2021
Cashier
Home Depot
03.2020 - 08.2020
Prep Cook
Rosemary Catering
11.2018 - 12.2018
High School Diploma -
Burbank High School