Joshua Frenzen
Lewisville,TX
Summary
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity. Energetic and outgoing Busser with dedication to positive guest relations. Passionate about securing a new, challenging position as a busser or runner within fast-paced restaurant or bar. High-volume dining, customer service
Overview
5
5
years of professional experience
Work History
Inbound Receiver
Target
The Colony, TX
11.2022 - Current
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customers within required turnaround times.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Inbound Receiver
Target
Flower Mound, TX
11.2021 - 01.2022
- Seasonal Job
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customers within required turnaround times.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Runner/Dishwasher
Moviehouse & Eatery
Flower Mound, TX
11.2019 - 10.2022
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Runner
Studio Movie Grill
10.2018 - 01.2019
- Greeted customers and employees pleasantly and maintained upbeat demeanor at all times
- Guaranteed positive customer experiences and resolved all customer complaints
- Provided outstanding customer service to every guest according to Studio Movie Grill's guidelines
- Checked tables and refilled condiments that were running low
- Assisted servers with table settings and beverage refills during busy periods
- Served guests promptly to ensure food remained at proper temperatures
- Provided constructive suggestions and encouragement to employees
- Broke down heavy pallet loads of cases, boxes and bags
- Praised by management for being fast and efficient worker, requiring little supervision
- Maintained safe food handling standards at all times
- Kept carpets and floor clear of debris
Busser
AMC Theatres
01.2019 - 11.2019
- Cleared tables quickly and efficiently to uphold high rate of turnover and minimize wait times
- Successfully balanced Theatre cleanliness, food, and drink running seamlessly without sacrificing work quality
- Completed opening and closing checklists according to set standards
- Cleaned and organized theatres for a great guest experience
- Greeted all customers
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink
- Delivered exceptional, friendly and fast service
- Resolved complaints from guests by listening to issues and notifying restaurant manager
- Maintained safe food handling standards at all times
- Served guests promptly to ensure food remained at proper temperatures
- Scraped and pre-rinsed food from dirty dishes and placed them in dishwashing machine
- Removed trash and garbage by taking to dumpster
- Cleaned garbage cans and trash receptacles
- Washed pots, pans and trays by hand and machine
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2015
Skills
- Food running
- Resourcefulness
- Following regulations
- Guest satisfaction
- Organizing and prioritizing
- Regulatory compliance
- Safe food handling
- Highly responsible and reliable
- Customer service oriented
- Food safety understanding
- Safe serving knowledge
- Safety awareness
- Food Service Experience
- Teamwork / Collaboration
- Have trained new employees
Disabilities
- Autism
- ADHD
Timeline
Inbound Receiver
Target
11.2022 - Current
Inbound Receiver
Target
11.2021 - 01.2022
Runner/Dishwasher
Moviehouse & Eatery
11.2019 - 10.2022
Busser
AMC Theatres
01.2019 - 11.2019
Runner
Studio Movie Grill
10.2018 - 01.2019
High School Diploma -
Lewisville High School