Michael Tarr
Customer Service Manager
Jensen Beach,FL
Summary
Talented Customer Support Expert adept at excellent customer service via multiple customer service channels such as Virtual Phones (Inbound and Outbound), Live Chat, and Email. Professional and motivated customer service manager with a history of engaging with customers daily via phone, email, and live chat support. Ability to quickly learn any new skill in order to achieve any task at hand. I am an excellent multitasker and understand the importance of completing task on-time and staying in complete communication with my superiors. I can type up to 100 words per minute and am very comfortable operating a windows pc. I have backup computers and a reliable steady internet connection, so there is never an excuse for not being able to show up at work ontime.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Service Manager
Zendrea Solutions LLC
Tempe, Arizona
04.2017 - 01.2021
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service to customers by resolving escalated problems and calmly responding to shifting priorities via Phone Support, Email Support, Support Tickets, and Live Chat Support.
- Responded to customer emails daily and made sure my response was always same day.
- Reported customer course completions to the IRS once a week via manually uploading an exported excel document.
- Responded to incoming Live Chat session from potential customers browsing the company website asking questions about our course products.
- Trained new employees to handle customer support via multiple channels including Phones, Email, and Live Chat messaging.
- Assisted new employees with their new channel accounts and credentials so they could login to each of the channels software (RingCentral Phones, LiveChat software, and Outlook Email)
Customer Support Representative
CBT Development Corporation
Wesley Chapel, Florida
06.2015 - 03.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Helped up to 30 customers every day by approaching conversations with positive attitude and immediate action.
- Provided IT Support to my co-workers computers via remote connection software
Customer Service Representative
Support.Com Inc.
Starksville, MS
01.2015 - 06.2015
- Recommended Verizon Internet Packages to customers, thoroughly explaining details.
- Entered customer interaction details in company software to track requests, document problems and record solutions offered.
- Answered constant flow of incoming customer calls and provided internet tech support for modems and routers
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Sales Customer Support Specialist
Teleback Inc
Greenacres, Florida
01.2014 - 01.2015
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Met all customer call guidelines including service levels, handle time and productivity.
- Made outbound calls to other businesses to offer phone and internet upgrades
- Sent and received faxes daily to and from businesses
- Generated quotes based on information from business owners
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CaliforniaSkills
Good listening skillsComplaint resolutionTechnical SupportCustomer serviceCustomer engagementInbound and Outbound CallingProfessional telephone demeanor
Multi-Tasking
Writing skillsLive Chat Software AdministrationPhone Software
Employee Training
Certification
IRS Approved Continuing Education Provider
Timeline
Customer Service Manager
Zendrea Solutions LLC
04.2017 - 01.2021
Customer Support Representative
CBT Development Corporation
06.2015 - 03.2017
Customer Service Representative
Support.Com Inc.
01.2015 - 06.2015
Sales Customer Support Specialist
Teleback Inc
01.2014 - 01.2015
High School Diploma -
Alta Loma High School