Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Gross

Tampa,FL

Summary

Creative Senior Visual Coordinator motivated and persistent professional possessing outstanding leadership and coaching abilities with ten years of experience. Goal in visual strategies, training and developing and excellent customer service.

Overview

10
10
years of professional experience

Work History

Senior Visual Coordinator

Windsor Fashions
Tampa, FL
01.2019 - Current
  • Managed merchandising standards and maintained consistency directly overseeing five states, 50+ store locations.
  • Training and developing higher level and supporting management, resulting in stronger team development and increased productivity.
  • Built positive and productive relationships with store and field leadership.
  • Oversaw visual merchandising for new store openings.
  • Coordinated with district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Wrote weekly merchandising/season specific guidelines for new product.
  • Communicated visual merchandising information and standards via in-store training and virtual training.
  • Improved store sales by coaching on merchandising techniques.
  • Created company wide training guidelines for store development
  • Recorded and edited videos for use in later courses or by remote learners.

Store Manager

Windsor Fashions
Jacksonville Beach, FL
07.2012 - 01.2019
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service, personal sales goals, loss prevention, and visual excellence
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage under a 1% through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL

Skills

  • Leadership Development
  • Sales and marketing
  • Strategic planning
  • Flexible and Adaptable
  • Planning and Coordination
  • Business Leadership
  • Customer Service Management
  • Training Management
  • Team Leadership
  • Sales Tracking
  • Independent Decision Making
  • Design Visualization

Timeline

Senior Visual Coordinator

Windsor Fashions
01.2019 - Current

Store Manager

Windsor Fashions
07.2012 - 01.2019

High School Diploma -

Daytona State College

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Madeline Gross