Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris St. Jacque

Senior Technology Specialist
La Crosse,WI

Summary

Innovative Help Desk Analyst with 5 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to workstations. Personable communicator while assisting with technical issues and training.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Senior Technology Specialist

Coulee Tech
Holmen, WI
08.2016 - Current
  • Diagnosed and executed resolution for network and server issues.
  • Provided faculty and staff with security software and network configuration support.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.

Cashier

Best Buy
Onalaska, WI
10.2014 - 04.2016
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

No Degree - Computer Science

University of Wisconsin - Green Bay
Green Bay, WI

High School Diploma -

Holmen High School
Holmen, WI
08.2008 - 09.2012

Skills

    Root Cause Analysis

Network support

Call triaging

Computer Skills

Customer Service

Flexible and Adaptable

Time Management

Good Telephone Etiquette

Certification

CompTIA IT Fundamentals

Timeline

Senior Technology Specialist

Coulee Tech
08.2016 - Current

Cashier

Best Buy
10.2014 - 04.2016

High School Diploma -

Holmen High School
08.2008 - 09.2012

No Degree - Computer Science

University of Wisconsin - Green Bay
Chris St. JacqueSenior Technology Specialist