
Innovative Help Desk Analyst with 5 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to workstations. Personable communicator while assisting with technical issues and training.
Root Cause Analysis
Network support
Call triaging
Computer Skills
Customer Service
Flexible and Adaptable
Time Management
Good Telephone Etiquette
CompTIA IT Fundamentals