Miriam Vasconez
Chula Vista,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Lead Barista
The Lean Bean
07.2023 - Current
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Brewed coffee and tea and changed out drink station syrups.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared acai bowls, protein bowls, smoothies and frappuccinos for customers.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Contacted supervisor to notify of low product stock or other concerns.
- Performed closing duties such as totaling till, mopping, sanitizing, preparing for opening, and locking up.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Barista
Starbucks
11.2021 - 04.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Customer Service Specialist
Randstad
08.2019 - 11.2022
- Assist external consumers with credit related concerns and inquiries
- Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes
- Contacts and communicates with loan officers, closers, and underwriters to complete mortgage transaction
- Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives
- Frequently reviewed and checked credit limit appropriateness for customers
- Analyze responses from National Consumer Reporting Agencies and provide consumers with an update to their Consumer Report
- Processing consumer copy and dispute requests within FCRA specified guidelines.
Program Representative
Ranstad
11.2018 - 04.2019
- Receiving calls and requests from the general public in regards to credit or consumer related transactions with one of our clients, including but not limited to mortgage, auto, rental, specialty credit and lending institutions
- Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners
- Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures
- Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy
- Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments
- Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.
Retail Sales Associate
Macy's Incorporated
11.2017 - 01.2018
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Offer to call other locations if merchandise is unavailable within store
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
- Be aware of current promotional events and sales
- Adhere to Loss Prevention and inventory control and compliance procedures
- Suggest additional merchandise to compliment customer selection.
Retail Sales Associate
Guess
11.2015 - 01.2018
- Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
- Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
- Provides customers with current relevant information about the product
- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness both in the stock room and on the selling floor.
Crew Member
McDonald's Corporation
02.2016 - 10.2016
- McDonalds crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process
- Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
Assistant Manager
Marine View Apartments
01.2015 - 12.2015
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
- Maintains building systems by contracting for maintenance services and supervising repairs.
Education
High School Diploma -
Otay Ranch High School
Chula Vista, CASkills
Data Entry
Team Player & Fast Learner
Positive attitude
Customer Service
Ability to Multi Task
Phone Etiquette
Product Knowledge
Safety Oriented
Strong Organization
Professional Appearance
Bilingual
Achieve Sales Goals
Timeline
Lead Barista
The Lean Bean
07.2023 - Current
Barista
Starbucks
11.2021 - 04.2023
Customer Service Specialist
Randstad
08.2019 - 11.2022
Program Representative
Ranstad
11.2018 - 04.2019
Retail Sales Associate
Macy's Incorporated
11.2017 - 01.2018
Crew Member
McDonald's Corporation
02.2016 - 10.2016
Retail Sales Associate
Guess
11.2015 - 01.2018
Assistant Manager
Marine View Apartments
01.2015 - 12.2015
High School Diploma -
Otay Ranch High School