Joselino Franco
Montreal
Summary
Proven leader in operational excellence with a history at Fedex Express, adept in team development and operations management. Enhanced customer satisfaction and operational efficiency through strategic planning and effective staff training. Skilled in bilingual communication (English/French) and problem-solving, ensuring high-quality service and workplace safety. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Fedex Ecpress
09.2012 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
Courier
Fedex Express
11.1999 - 09.2012
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Education
No Degree - Social Sciences
Vanier College
St Laurent, QC09.1992
High School Diploma -
William Hingston
Montreal06.1989
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Facilities Inspection
- Team Leadership
- Customer Service
- Decision-Making
- Goal Setting
- Problem-Solving
- Strategic Planning
- Workflow Optimization
- Staff Training
- Fluent in English/French
- Employee relations and conflict resolution
- Planning and Implementation
- Warehouse Operations
- Health and safety compliance
- Delegation
- Operations Monitoring
Certification
Dangerous goods specialist.
Counter balance lift-fork trainer and operator.
Timeline
Supervisor of Operations
Fedex Ecpress
09.2012 - Current
Courier
Fedex Express
11.1999 - 09.2012
No Degree - Social Sciences
Vanier College
High School Diploma -
William Hingston
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