Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Tyroch

Midlothian,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

16
16
years of professional experience

Work History

Scheduling Specialist

DFW Home Health
05.2021 - 08.2022
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Documented calls and appointments using [Software].
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Addressed client inquiries and updated database information.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Office Manager

Resolutions Med Spa And Chiropractic
01.2016 - 11.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Pediatric Medical Assistant

Dr Sherry Nussbaum
04.2014 - 10.2015
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.

Medical Office Assistant

Red Oak Family Clinic
06.2006 - 09.2013
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

No Degree - Medical Assistant

ATI Technical School
Dallas, TX
10.2006

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
05.2004

Skills

  • Understanding Customer Needs
  • Documenting Calls
  • Client Relationships
  • Administrative Duties
  • Issue and Complaint Resolution
  • Microsoft Office
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Social Media : Facebook, Instagram, Twitter
  • Verbal Communication
  • Multi-Line Phone Systems
  • Customer Complaint Resolution

Timeline

Scheduling Specialist

DFW Home Health
05.2021 - 08.2022

Office Manager

Resolutions Med Spa And Chiropractic
01.2016 - 11.2021

Pediatric Medical Assistant

Dr Sherry Nussbaum
04.2014 - 10.2015

Medical Office Assistant

Red Oak Family Clinic
06.2006 - 09.2013

No Degree - Medical Assistant

ATI Technical School

High School Diploma -

Cedar Hill High School

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Kasey Tyroch