Tynasia Imar Mckay
Customer Experience Consultant
Alexandria,VA
Summary
Hard working Assistant Consultant & Hospitality Specialist known for exceptional talents in intrapersonal skills and applicant tracking systems. Highly effective both in my remote home office and on job sites. Pursuing a new position where an understanding of quality client services & attention to detail will be widely appreciated.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Experience Consultant Assistant
Carmax Home Office
10.2021 - Current
- Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
- Triage incoming calls to the appropriate person or department to best assist the customer
- Complete administrative tasks such as processing payments and updating information in our CarMax systems
- Understand and adhere to company policies and procedures including collection policies/laws
- Thrive in a high energy and fast-paced environment
- Speak and listen effectively with CarMax customers via phone or in writing
- Strong written and verbal communication skills
- Basic computer knowledge, including word processing and typing skills
Talent Acquisition Consultant
WilsonHCG
02.2021 - 09.2021
- Execute an effective and innovative sourcing strategy to identify exceptional talent
- Conduct complex internet searches using a wide range of search engines, social media, direct / cold calls, networks, directories and recruitment tools and databases
- Dedicatedly network and build robust candidate pools for a span of positions and locations
- Conduct phone interviews and assess candidates against client position requirements and organization culture fit
- Maintain strong client and candidate relationships and happiness
- Update and maintain administrative responsibilities such as applicant tracking system data entry and reports
- Participate in special projects as assigned
- Daily Zoom meetings
- Excel Spreadsheet
- Microsoft systems
- Successfully achieve results in a fast-paced, metrics and deadline driven environment
- Meets and exceeds performance expectations and goals on a monthly basis
- Excellent verbal and written communication skills
Liaison Assistant/ Receptionist
VCU Medical Admissions Office
08.2015 - 05.2018
- Set up meetings for managers
- Organized visitation
- Answered phone calls
- Assisted team with any task needed at hand
- Regulated office inventory
- Performed data entry through Microsoft excel, sorting mail, answering phone calls, etc.
Administrative Assistant
SafeHome LLC
01.2020 - 01.2021
- Paid invoices for the company to keep them in good standings with the vendor
- Executed and carried out scheduling for the CEO
- Analyzed financing for clients
- Generated new business through networking and cold calling
- Created business process diagrams
- Worked with team to identify a strategy in performing projects
- Used Oracle to create Purchase Requisitions
- Monitored all aspects of the project
- Used MS Office to create spreadsheets
- Coded invoices
Bar Manager
Greek On Cary
Richmond, VA
06.2020 - 11.2020
- Regulated inventory
- Oversee staff of bar
- Practiced safe beverage & alcohol service
- Create Craft cocktails menus from scratch
- Practiced safety regulations & covid guidelines
Server/Bartender
RVA hospitality
Richmond, VA
03.2017 - 01.2020
- Worked at multiple restaurant locations catering my to guests with high standards through a server and bartender position in a fast paced environment
- Handled private dining events and off-site catering events.
Bartender/Server
Ada’s
Alexandria, VA
01.2021 - 06.2021
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take food/TG orders and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Prep juices, cocktail batches, tinctures and fruit
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Education
Bachelor of Science -
Virginia Commonwealth University
Richmond, VA 08.2015 - 06.2017
High School Diploma -
Washington Liberty High School
Arlington, VA 08.2011 - 06.2015
Skills
Microsoft Systems
Intrapersonal Skills
Presentations and SpeakingMarketing and ResearchSalesFront DeskManagement
Micros POSReporting capabilities
Recruitment
Applicant Tracking Systems
Timeline
Customer Experience Consultant Assistant
Carmax Home Office
10.2021 - Current
Talent Acquisition Consultant
WilsonHCG
02.2021 - 09.2021
Bartender/Server
Ada’s
01.2021 - 06.2021
Bar Manager
Greek On Cary
06.2020 - 11.2020
Administrative Assistant
SafeHome LLC
01.2020 - 01.2021
Server/Bartender
RVA hospitality
03.2017 - 01.2020
Bachelor of Science -
Virginia Commonwealth University
08.2015 - 06.2017
Liaison Assistant/ Receptionist
VCU Medical Admissions Office
08.2015 - 05.2018
High School Diploma -
Washington Liberty High School
08.2011 - 06.2015