Nicole Plansker
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Group Lead- Administrative Assistant
Quest Diagnostics
10.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Phlebotomy Team Lead
Sunrise Medical Laboratories
01.2016 - 10.2019
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
Medical Assistant
Mesbah Obgyn
11.2015 - 01.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Emergency Room Technician
Good Samaritan Hospital Medical Center
06.2014 - 05.2015
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Liaised between nurses, physicians, patients and visitors.
Medical Assistant/Receptionist
Doctors Care Clinic
10.2009 - 06.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Bachelor of Arts - Political Science
SUNY Stony Brook
Stony Brook, NY05.2026
Associate of Arts - Communication Studies
Suffolk County Community College
Selden, NY01.2023
Certification - Medical Assistant
Hunter Business School
Levittown, NY05.2009
Skills
- Strong Organization
- Workload prioritization
- Reception duties
- Invoicing and Billing
- Microsoft Office mastery
- Microsoft Office 365
- Microsoft Excel
- Microsoft Word
- SAP Concur Experience
- Kronos Workforce Payroll
- Epic Software Proficiency
- Customer Service
- Outbound and inbound calls
- Data Entry
- Microsoft Teams
Timeline
Group Lead- Administrative Assistant
Quest Diagnostics
10.2019 - Current
Phlebotomy Team Lead
Sunrise Medical Laboratories
01.2016 - 10.2019
Medical Assistant
Mesbah Obgyn
11.2015 - 01.2016
Emergency Room Technician
Good Samaritan Hospital Medical Center
06.2014 - 05.2015
Medical Assistant/Receptionist
Doctors Care Clinic
10.2009 - 06.2014
Bachelor of Arts - Political Science
SUNY Stony Brook
Associate of Arts - Communication Studies
Suffolk County Community College
Certification - Medical Assistant
Hunter Business School
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