TYRA SCOTT
Chicago Heights,IL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
T-Mobile
11.2016 - Current
- Created and implemented sales strategies to successfully meet T-Mobiles sales targets
- Educated customers about product features and benefits to aid selecting the best options for each individuals' needs
- Demonstrated product features, answered questions, and persuasively overcame objections to lock in sales
- Answered customer questions regarding store merchandise, department information and pricing; Identifies the right solutions for customer billing, technical and/or account issues
- Conferred with store managers to obtain information about customer needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contributed to team success by exceeding team sales goals by 20%
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Builds an authentic relationship with customers the second they walk in the door
- Provides a total sales solution to our customers, for any of their wireless/mobility needs
- This includes selling the value of T-Mobile's devices, accessories and service plans; maximizing T-Mobile-customer connections; saving our customers money; personalizing their experience; and protecting their investment
- Delivers an outstanding store experience that improves customer loyalty and strengthens the T-Mobile brand
- Meets or exceeds key performance objectives, including sales and customer satisfaction goals
- Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Trusted to assist with store opening and closing responsibilities
Office Assistant
Haworth College of Business: Department of Finance and Commercial Law
08.2014 - 01.2016
- Company Overview: Western Michigan University
- Greeted visitors and performs general administrative duties
- Handled incoming calls
- Assisted other administrative staff with overflow work, including word processing, data entry and internet research tasks
- Western Michigan University
Office Assistant
Wizz Computers
05.2013 - 08.2013
- Maintains office operations by receiving and distributing communications
- Maintaining supplies and equipment
- Picking-up and delivering items
- Assisted customers with product selection, inquiries and order customization requests
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Education
Business Administration -
Capella University
06.2023
High School -
Adrian High School
06.2014
Skills
- Strong Communication
- Team Player
- Effective Time Management
- Strong Organizational Skills
- Customer Service
- Ability to Interact Confidently and Comfortably with the Public
- Conflict Resolution
- Efficient
- Driven/Motivated Attitude
- Integrity/Level Headed/Respectful
Timeline
Assistant Manager
T-Mobile
11.2016 - Current
Office Assistant
Haworth College of Business: Department of Finance and Commercial Law
08.2014 - 01.2016
Office Assistant
Wizz Computers
05.2013 - 08.2013
High School -
Adrian High School
Business Administration -
Capella University
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