Nachely Vega
Sebring,FL
Summary
Attentive Assistant Store Manager offering over 14 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender /Restaurant Server
Blue Lagoon Saloon
Sebring, Florida
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Assistant Store Manager
Aldi
Winter Haven, FL
01.2022 - 02.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Food & Beverage Manager
Wawa
Richwood, NJ
08.2010 - 01.2023
- Reviewed guest feedback surveys to identify areas requiring improvement.
- Provided daily oversight of all food and beverage operations.
- Developed and implemented cost-saving measures for the department.
- Managed purchasing, inventory control, pricing and budgeting of food and beverage items.
- Ensured compliance with health regulations regarding food safety standards.
- Conducted regular training sessions to enhance service quality and customer satisfaction.
- Performed quality assurance checks on all products prior to serving guests.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Maintained a high level of professionalism in all interactions with customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Developed promotional campaigns for new menu items or special events.
- Created detailed reports outlining labor costs, revenue, stock levels.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Bartender
Bojos Ale House
Millville, NJ
08.2020 - 04.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2011
Skills
- Ensuring Exceptional customer service
- Daily Partial inventory
- Stock Corrections
- Training developing
- Cash Handling
- Schedule corrections as well as making schedules
- Adjusting labor when checking sales projection vs what we are pacing
- Cycle counting
- Food Serv safe audits
- Creating production plans for promotions
- Sales, merchandising, marketing, associate retention, and controllable expenses
Certification
- Food Serv. Safe certification
Timeline
Bartender /Restaurant Server
Blue Lagoon Saloon
02.2024 - Current
Assistant Store Manager
Aldi
01.2022 - 02.2024
Bartender
Bojos Ale House
08.2020 - 04.2021
Food & Beverage Manager
Wawa
08.2010 - 01.2023
High School Diploma -
Vineland Senior High School
- Food Serv. Safe certification
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