CHARI HAMM
Lithonia,GA
Summary
I am seeking a senior leadership position where I can leverage my extensive experience and leadership skills to contribute to the growth and success of both the team and myself. My goal is to serve as a continuous, productive example within the organization. With over 16 years of experience in Customer Service, I am a self-motivated and results-driven professional, adept at thriving in fast-paced environments. My skill set includes proficiency in MS Office Suite, AS400, and RQ Manager, alongside a strong foundation in detailed-oriented tasks, organizational and time management, and interpersonal and communication skills. I am also highly skilled in complaint resolution, and committed to delivering exceptional support and leadership.
Overview
19
19
years of professional experience
Work History
Customer Coordinator
Atlanta Airlines Terminal Company
Atlanta, GA
03.2023 - Current
- Monitored the condition and usage of the Central Passenger Terminal Complex, ensuring a safe and comfortable environment.
- Oversaw custodial partners' performance, initiated corrective actions, and supported process improvement initiatives.
- Responded to customer requests, ensured adherence to health, safety, and security procedures, and maintained communication channels.
- Established and maintained strong working relationships with internal and external stakeholders.
DUTY MANAGER/OFFICER
ATLANTA AIRLINES TERMINAL COMPANY
Atlanta, GA
11.2010 - 03.2023
- Provide oversight of facility operations related to safety, security, communications and customer satisfaction
- Accountable for the administration of all operational areas of responsibilities designated to AATC
- All concerns relating to passenger injuries or complaints, certain malfunctions, accidents, security breaches and fires
- Interrelate with airline personnel, Department of Aviation personnel, Federal Government personnel and the traveling public
- Acting in response to their requests and providing guidance on behalf of the airlines
- Administer Fire alarm response and ramp safety
- Coordinate winter weather operations, Function with incident commanders for evacuation and crowd control
- Manage status reporting to Airlines and AATC upper level management regarding APM system operations, including but not limited to extensions requested by Airline carriers
- Respond and accurately report airport injuries and daily activities
- Delegate tasks as required to maintain a safe environment for passengers and workers.
FACILITY MAINTENANCE COORDINATOR
ATLANTA AIRLINES TERMINAL COMPANY
Atlanta
08.2005 - 11.2010
- Daily activities consisted of responding to telephone communications concerning maintenance, housekeeping, lost and found, security and airline information and conveying to proper chain of command
- Processed various work orders daily for maintenance and housekeeping
- Monitored Fire and HVAC alarm systems, train delays, elevator/escalator issues, moving sidewalks, passenger injuries, for the entire airport Including resetting of all HVAC units and fire alarms
- Dispatched keys, radios and paperwork for airport personnel, also maintain inventory control
- Assisted the traveling public with lost and found items and resolving these matters when appropriate
- Corresponded to all carriers via pager pro concerning train delays, code orange and other abnormal occurrences that would disrupt the normal flow of business for our airlines
- Surveil restricted areas and perform onsite inspection of airport tenants
- Performed daily quality control audits on contractors
- Wrote reports due to passenger injuries and daily activities of the airport
- Assisted TSA with the monitoring of security breaches
- Observed ramp areas for FOD issues and report to the proper authorities.
Education
MEDICAL ASSISTING -
ATLANTA METROPLITAN COLLEGE
ATLANTA, GACOLLEGE PREPARATORY HUMANITIES DIPLOMA -
BOOKER T. WASHINGTON H.S.
Skills
- Proficient in MS Office Suite, AS400, and RQ Manager
- Extensive Customer Service skills
- Organizational and Time Management Skills
- Interpersonal & Communication Skills
- Complaint Resolution
- Detailed Oriented
- Project Management
- Team Oversight
- Staff Management
- Project Support
- Updating Stakeholders
- Recordkeeping
- Schedule Coordination
- Scheduling and calendar management
- Schedule Management
- Staff Supervision
- Meeting Coordination
References
References Provided Upon Request
Timeline
Customer Coordinator
Atlanta Airlines Terminal Company
03.2023 - Current
DUTY MANAGER/OFFICER
ATLANTA AIRLINES TERMINAL COMPANY
11.2010 - 03.2023
FACILITY MAINTENANCE COORDINATOR
ATLANTA AIRLINES TERMINAL COMPANY
08.2005 - 11.2010
MEDICAL ASSISTING -
ATLANTA METROPLITAN COLLEGE
COLLEGE PREPARATORY HUMANITIES DIPLOMA -
BOOKER T. WASHINGTON H.S.
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