Natalie Felshaw

Energetic and empathetic customer service professional with over a decade of front-line experience in retail and product-based environments. Proven ability to connect with customers, identify needs, and drive sales through exceptional service and active listening. Adept at remote tools like Zoom and Microsoft Teams, with a strong understanding of virtual communication dynamics. Known for multitasking under pressure, resolving concerns quickly, and creating positive experiences that lead to customer retention. Currently pivoting into remote sales to leverage communication skills and a relationship-focused approach in a fast-paced, goal-driven role.

Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

• Customer Relationship Building
• Upselling & Cross-Selling Techniques
• Objection Handling & Empathy
• Time Management & Multitasking
• Microsoft Office & Online Platforms
• Retail & POS Systems
• HIPAA Awareness
• ICD-10 & CPT Coding Principles