Jennifer Shuman
Cheney,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Care Liaison
TheKey
06.2024 - Current
- Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for Home Care Assistance. Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Director of Home Care
Family First
11.2022 - 06.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Regional Manager of Home Care
Family First
12.2020 - 11.2022
- Conducted assessments of patient needs and collaborated with healthcare professionals to create comprehensive care plans, optimizing patient outcomes.
- Established a culture of continuous improvement within the organization by encouraging feedback from staff members and implementing necessary changes based on their input.
- Promoted a safe and healthy work environment by providing regular safety training sessions and maintaining up-to-date first aid supplies and equipment.
- Coordinated with external service providers to ensure seamless transitions for patients between home care services and other healthcare facilities when required.
- Increased caregiver retention rates through supportive management practices, competitive compensation packages, and comprehensive benefits offerings.
- Assisted in business development efforts by participating in community outreach events and forging relationships with local healthcare providers.
- Developed and maintained strong relationships with patients'' families, ensuring their understanding of care plans and addressing any concerns or needs.
- Managed Caregivers, Supervisors and Clients throughout Washington State. Managing offices in Spokane, Renton and Tacoma.
- Ensured compliance with state regulations and company policies through continuous staff training and ongoing performance evaluations.
- Improved patient satisfaction by implementing personalized care plans and providing consistent communication with families.
- Implemented innovative solutions to improve the quality of patient care, leading to an increase in client retention rates.
Home Care Supervisor
Family First
12.2016 - 12.2020
- Implemented innovative solutions to common challenges faced within the homecare setting to improve overall efficiency in service provision.
- Increased efficiency in documentation processes through the implementation of electronic health records and adherence to regulatory requirements.
- Reduced caregiver turnover rate by conducting regular performance evaluations and offering constructive feedback for professional growth.
- Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
- Evaluated caregiver competency through regular observation visits on-site at patients'' homes; provided constructive feedback for improvement where necessary.
- Promoted a safe and healthy environment for both patients and staff by enforcing infection control procedures and maintaining clean workspaces.
- Provided ongoing training and development opportunities to caregivers, enhancing their skills and knowledge in home care practices.
- Managed schedules and careplans for 80+ caregivers and 80+ clients.
- Assisted in developing policies, procedures, and protocols that aligned with industry best practices and upheld organizational values.
- Evaluated employee performance in quarterly and annual reviews.
- Inspected equipment to maintain proper functioning during peak activity.
- Trained service staff on latest policies and procedures.
- Assigned duties or work schedules to employees for adequate shift coverage.
Practice Manager
Rockwood Physical Therapy
08.2011 - 12.2016
- Oversaw 6 Physical Therapy offices and build two more before I left Rockwood. Managing 8 total offices throughout Spokane County.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Crossed trained Aides and Reception
- Developed policies and procedures for effective practice management.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Arts - Criminal Justice
Spokane Community College
Spokane, WA06.2007
Skills
- Strategic Planning
- Verbal and written communication
- Effective leader
- Customer Service
- Performance Evaluation and Monitoring
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Budget Management
- Issues Resolution
- Staff Development
Certification
- Home Care Aide Certified since January of 2016.
Home Care Association of America Secretary of the Board for Washington State
I was accepted as a board member and made Secretary of the board in January 2023.
Timeline
Home Care Liaison
TheKey
06.2024 - Current
Director of Home Care
Family First
11.2022 - 06.2024
Regional Manager of Home Care
Family First
12.2020 - 11.2022
Home Care Supervisor
Family First
12.2016 - 12.2020
Practice Manager
Rockwood Physical Therapy
08.2011 - 12.2016
Associate of Arts - Criminal Justice
Spokane Community College
- Home Care Aide Certified since January of 2016.
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