Austin Judson
Zaneville,Ohio
Summary
Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success. Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience. Highly knowledgeable Technology Advisor with background in providing strategic technology consulting for diverse industries. Strengths include advising on technology optimization, digital transformation strategies, and implementation of complex IT projects. Known for ability to translate technical concepts into understandable business language, fostering cross-functional collaboration. Previous work impact includes improved operational efficiency through successful technology integration and system upgrades.
Overview
13
13
years of professional experience
Work History
Field Tech Advisor/ Data Analyst
Viasat Internet
Zanesville, Ohio
09.2018 - 06.2023
- To improve the quality of connection and interface between entity and customer. Connection stalls and/or equipment failures. take pcs of found issues whether being tech mistakes or equipment failure. fix said issue and use documentation as reference to ongoing failure for future installation. Troubleshooting from field office to exact destination. Traveled 17 states in my time of employment
QA Test Engineer
PGT Glass
Clearwater, FL
10.2013 - 06.2015
- Implemented best practices for writing effective test cases.
- Reviewed application design documents to ensure comprehensive test coverage.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Created and optimized automated testing tools for repetitive tasks.
- Created test data for validating scenarios based on functional requirements.
- Met project scope and delivery dates by planning optimal testing schedules.
- Executed exploratory testing techniques to identify potential issues early on.
- Participated in sprint planning meetings and provided feedback from a QA perspective.
- Conducted functional, performance, integration and regression tests.
- Identified areas of improvement in existing processes and procedures.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
QA Specialist
WaterCress Farms
Myakka City, FL
08.2010 - 10.2013
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Monitored production systems regularly to identify any potential bugs or issues.
- Implemented quality control tools and methodologies to enhance product quality and reduce defects.
- Analyzed issues and recommended corrective actions to improve final results.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Participated in peer reviews of test plans and test cases developed by other team members.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Maintained lab cleanliness and safety standards.
- Executed end-to-end tests to ensure all components of the system are working as expected.
- Actively participated in brainstorming sessions related to automation strategies for future projects.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Performed visual inspections of finished products.
- Collaborated with developers in order to troubleshoot problems quickly and efficiently.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Participated in external audits and regulatory inspections, providing necessary documentation and support.
- Prepared reports to communicate results of quality inspection activities to management.
- Trained employees in proper equipment use and product testing procedures.
- Trained other analysts to perform laboratory procedures and assays.
- Analyzed production processes and product specifications to establish quality and reliability standards.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Identified quality problems and recommended solutions.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Assisted in the development and validation of testing methods for quality control purposes.
- Assisted in creating documentation related to QA processes such as Test Plans and Reports.
- Identified and troubleshot equipment problems.
- Investigated or reported questionable test results.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Oversaw calibration and maintenance of quality testing equipment to ensure precise measurements.
- Calibrated, validated or maintained laboratory equipment.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Received and inspected raw materials.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Mobile technologies
- IT service management
- Internet of things
- Network architecture
- Big data analytics
- Information security
- IT risk management
- Network configuration
- Technical solutions
- Performance analysis
- Internal communications
- Solutions-focused sales
- Best practice design
- Network administration
- Client needs assessment
- Virtualization technologies
- Presentations and public speaking
- Project planning
- Technical consulting
- Strategic planning
- Quality assurance testing
- Operating system installation
- Requirements gathering
- Software testing
- Issue resolution/troubleshooting
- Client relationship building
- Technical guidance
- Business process analysis
- Business analysis
- Project management
- Presentation development
- HelpDesk support
- Analytics
- Proficient in [software]
- Data analysis
- Systems analysis
- User training
- Customer proposals
Custom
- Former U.S. Army veteran 95 bravo 96 Charlie Law Enf. and Cor. 447th Mp CO.
Timeline
Field Tech Advisor/ Data Analyst
Viasat Internet
09.2018 - 06.2023
QA Test Engineer
PGT Glass
10.2013 - 06.2015
QA Specialist
WaterCress Farms
08.2010 - 10.2013
Some College (No Degree) -
University of Phoenix