Ethan H. Waldock
Summary
Customer-oriented Sales and Service Associate with more than 5 years of experience, as well as thorough knowledge of company's products and services and familiarity of clientele and market dynamics. Versed in assessing customer needs and achieving resolution with an exemplary level of customer satisfaction. Proficient in computer system operations coupled with positive, energetic and adaptable demeanor.
Overview
5
5
years of professional experience
Work History
Wireless Sales Consultant
Cellular Sales Of Knoxville Inc.
Palatka, FL
12.2016 - 04.2022
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Tracked and recorded department inventory of products.
- Activated both contract and pre-paid wireless phones for 100's customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Operated product tools, equipment, and point of sale terminals.
- Assisted thousands of customers over the years in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Guided customers to quickly locate merchandise in showroom.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Acted as a "Google Ambassador" for Cellular Sales, achieving frequent and consistent 5-star Google reviews for store locations.
- Maintained an "R.I.S." (Representative Interactive Survey) score of 90% or greater at all times, based on customer interactions.
Education
High School Diploma -
Interlachen High School
Interlachen, FL05.2015
Skills
- Typing Speed of 80-100 words per minute on average
- Thorough systems fluency/literacy in: Windows (all versions); Mac OS; iOS; Android; Linux
- CPNI Compliance
- Building Customer Relationships and Loyalty
- Public customer relations both physical and media-related
- Engaging with Diverse Customers
- Sales and Promotions
- Professional Relationships
- Product Specifications
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Adaptable and Flexible
References
a.) Andrew Crews (Sales Leader / Boss @ Cellular Sales): 352.256.1092
b.) Matthew Mullins (Co-Worker of 2+ Years): 386.538.6921
c.) Sarah Kurtz (Previous Customer / Self-Declared Reference): 424.333.1777
d.) Remai Bowens (Close Friend): 786.783.8873
e.) Karen Dunham (Long-term Repeat Customer Advocate): 386.916.0773
Timeline
Wireless Sales Consultant
Cellular Sales Of Knoxville Inc.
12.2016 - 04.2022
High School Diploma -
Interlachen High School
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