Henry Sim

Donut Store Owner

Self-employed

Stockton, USA

08.2013 - 11.2024

Delegated work to staff, setting priorities and goals
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
Oversaw the maintenance of all equipment used in the store's operations
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Identified needs of customers promptly and efficiently
Managed inventory and supplies to ensure materials were available when needed
Completed routine maintenance and repair
Exceeded customer satisfaction by finding creative solutions to problems
Supervised performance of workers with goals of improving productivity, efficiency and cost savings
Negotiated contracts with vendors to secure best prices for products
Assisted with purchasing decisions based on customer demand and current market conditions
Hired and trained new department managers to increase team oversight and productivity
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Resolved customer complaints in a timely manner while maintaining a positive attitude
Managed inventory levels, restocking shelves as needed
Maintained records of sales, profits and losses within the store
Performed daily operations such as opening and closing the store, cashiering, stocking merchandise