Casey Hill
Chapel Hill,TN
Summary
Seasoned technology professional with 10 years of experience in technical support and media direction. With a proven track record of managing, installing, maintaining, and troubleshooting networks, computers, and audio/visual equipment across various projects. Leadership experience includes training and guiding teams of professionals and volunteers and pioneering the media department at Servant's Heart. Holds a B.B.A. in Computer Information Systems from MTSU and has a deep passion for technology. Adaptable, eager to embrace new challenges, and continuously seeking to enhance skills and knowledge.
Overview
10
10
years of professional experience
Work History
Media Director
Servant's Heart Worship Center
06.2020 - Current
- Led training initiatives for junior team members, ensuring continued professional development within the organization''s media department.
- Developed campaigns, led design, and tracked results.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the media department.
- Configured hardware, devices, and software to set up work stations.
- Walked individuals through basic troubleshooting tasks.
Technical Support Lead
Apollo Communications
05.2014 - 03.2020
- Provided technical support and troubleshooting for hardware, software, and network issues, ensuring minimal downtime and optimal performance.
- Installed, configured, and maintained computer systems, networks, and peripheral devices.
- Assisted users with technical issues via phone, email, and in-person support, delivering excellent customer service and resolving issues promptly.
- Managed and maintained inventory of IT equipment, ensuring all devices were up-to-date and functioning correctly.
- Developed and implemented IT policies and procedures to enhance system reliability and security.
- Led projects to upgrade and improve IT infrastructure, ensuring seamless transitions and minimal disruption to operations.
Education
B.B.A - Computer Information Systems
MTSU
Murfreesboro, TN05.2018
Associate of Science - Information Technology
Columbia State Community College
Columbia, TN05.2016
Skills
- Remote Support
- Hardware support
- Technical Troubleshooting
- Operations Management
- Customer Support
- Software Support
- Training and mentoring
- Network Administration
- Service Desk Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Media Director
Servant's Heart Worship Center
06.2020 - Current
Technical Support Lead
Apollo Communications
05.2014 - 03.2020
B.B.A - Computer Information Systems
MTSU
Associate of Science - Information Technology
Columbia State Community College
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