Roseline Alfred
Champions Gate,FL
Summary
Disciplined candidate eager to utilize strong math and analytical skills. Skilled in data entry, invoice processing and accounting software. Strong attention to detail and committed to meeting tight deadlines.
Overview
29
29
years of professional experience
Work History
Client Escalations and Solutions Specialist II, Business Care – TIER 3
Truist Bank/SunTrust
12.2018 - Current
- Resolves complex research issues for the Line of Business
- Process internal emails, faxes, and escalation requests from internal and external clients
- Understand and empathize with the customer's financial concerns
- Engage in exceptional customer service through ethical sales solution and problem solving
- Identify referral opportunities and engage in attentive follow-through
- Trained on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals.
SWAT – Problem Resolution Spec.
03.2016 - 12.2018
- Assisted clients with reviewing accounts, resolving problems and submitting customer complaints form due to issues with banking products and services
- Assist all Lines of Business within the Contact Call Center (Digital, Business Care, Mortgage, Loans)
STOLI Credit Card Servicing
03.2015 - 03.2016
- Handled routine inbound service calls from customers made sales referrals and resolved problems and complaints about banking products and services.
Self-Employed (online)
R & R Services
12.2010 - 12.2015
- Contribute to the development and refinement of Company’s vision and strategy, new project bidding and successfully established rental properties in multiple states and managing.
Administrative Assistant
Rose International / Disney (Temp. Contract)
11.2013 - 02.2015
- Schedule Cast Member specialist appointments for their Worker Compensation appointments and maintained their chart.
Office Assistant
Shaw Power
01.2008 - 12.2009
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Created and maintained on-site flowcharts
- Assisted Project Control team in generating their cost, budget, and schedule reports.
Administrative Assistant
Baltimore Health & Human Services
02.2006 - 01.2008
- Screened applicant resumes and assistant applicants online, email and on phone
- Scheduled meetings, assist visitors, distribute memos, order supplies and schedule office equipment maintenance.
Office Manager
Tata Consultancy Service
09.1995 - 10.2000
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Assisted filing for H1B, L1 and Labor condition application
- Generated reports, ordered supplies, assisted consultants with their relocation process (housing, banking, and registering their students at their local school system).
Education
Associates of arts in Business Administration -
University of Phoenix
01.2007
Diploma in legal assistance -
Harcourt Learning Direct
01.2000
Skills
- Accounts Payable Software
- Bank Reconciliation
- Microsoft Excel proficiency
- Purchase Order Management
- Invoice Processing
- Payment Processing
- Data Entry
- Statement Review
- Financial research
- Time Management
- Accounts Receivable
- Purchase Orders
Timeline
Client Escalations and Solutions Specialist II, Business Care – TIER 3
Truist Bank/SunTrust
12.2018 - Current
SWAT – Problem Resolution Spec.
03.2016 - 12.2018
STOLI Credit Card Servicing
03.2015 - 03.2016
Administrative Assistant
Rose International / Disney (Temp. Contract)
11.2013 - 02.2015
Self-Employed (online)
R & R Services
12.2010 - 12.2015
Office Assistant
Shaw Power
01.2008 - 12.2009
Administrative Assistant
Baltimore Health & Human Services
02.2006 - 01.2008
Office Manager
Tata Consultancy Service
09.1995 - 10.2000
Associates of arts in Business Administration -
University of Phoenix
Diploma in legal assistance -
Harcourt Learning Direct
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