Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roseline Alfred

Champions Gate,FL

Summary

Disciplined candidate eager to utilize strong math and analytical skills. Skilled in data entry, invoice processing and accounting software. Strong attention to detail and committed to meeting tight deadlines.

Overview

29
29
years of professional experience

Work History

Client Escalations and Solutions Specialist II, Business Care – TIER 3

Truist Bank/SunTrust
12.2018 - Current
  • Resolves complex research issues for the Line of Business
  • Process internal emails, faxes, and escalation requests from internal and external clients
  • Understand and empathize with the customer's financial concerns
  • Engage in exceptional customer service through ethical sales solution and problem solving
  • Identify referral opportunities and engage in attentive follow-through
  • Trained on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals.

SWAT – Problem Resolution Spec.

03.2016 - 12.2018
  • Assisted clients with reviewing accounts, resolving problems and submitting customer complaints form due to issues with banking products and services
  • Assist all Lines of Business within the Contact Call Center (Digital, Business Care, Mortgage, Loans)

STOLI Credit Card Servicing

03.2015 - 03.2016
  • Handled routine inbound service calls from customers made sales referrals and resolved problems and complaints about banking products and services.

Self-Employed (online)

R & R Services
12.2010 - 12.2015
  • Contribute to the development and refinement of Company’s vision and strategy, new project bidding and successfully established rental properties in multiple states and managing.

Administrative Assistant

Rose International / Disney (Temp. Contract)
11.2013 - 02.2015
  • Schedule Cast Member specialist appointments for their Worker Compensation appointments and maintained their chart.

Office Assistant

Shaw Power
01.2008 - 12.2009
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Created detailed expense reports and requests for capital expenditures
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Created and maintained on-site flowcharts
  • Assisted Project Control team in generating their cost, budget, and schedule reports.

Administrative Assistant

Baltimore Health & Human Services
02.2006 - 01.2008
  • Screened applicant resumes and assistant applicants online, email and on phone
  • Scheduled meetings, assist visitors, distribute memos, order supplies and schedule office equipment maintenance.

Office Manager

Tata Consultancy Service
09.1995 - 10.2000
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Assisted filing for H1B, L1 and Labor condition application
  • Generated reports, ordered supplies, assisted consultants with their relocation process (housing, banking, and registering their students at their local school system).

Education

Associates of arts in Business Administration -

University of Phoenix
01.2007

Diploma in legal assistance -

Harcourt Learning Direct
01.2000

Skills

  • Accounts Payable Software
  • Bank Reconciliation
  • Microsoft Excel proficiency
  • Purchase Order Management
  • Invoice Processing
  • Payment Processing
  • Data Entry
  • Statement Review
  • Financial research
  • Time Management
  • Accounts Receivable
  • Purchase Orders

Timeline

Client Escalations and Solutions Specialist II, Business Care – TIER 3

Truist Bank/SunTrust
12.2018 - Current

SWAT – Problem Resolution Spec.

03.2016 - 12.2018

STOLI Credit Card Servicing

03.2015 - 03.2016

Administrative Assistant

Rose International / Disney (Temp. Contract)
11.2013 - 02.2015

Self-Employed (online)

R & R Services
12.2010 - 12.2015

Office Assistant

Shaw Power
01.2008 - 12.2009

Administrative Assistant

Baltimore Health & Human Services
02.2006 - 01.2008

Office Manager

Tata Consultancy Service
09.1995 - 10.2000

Associates of arts in Business Administration -

University of Phoenix

Diploma in legal assistance -

Harcourt Learning Direct

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Roseline Alfred