Anastasia Dragoman
WINTER GARDEN,FL, United States
Summary
Innovative Quality Assurance Analyst (QA) with strong background in identifying and resolving software defects. Proficient in utilizing various testing methodologies to enhance software performance and reliability. Adept at collaborating with cross-functional teams to deliver high-quality software solutions. Committed to driving continuous improvement and ensuring robust software quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Software Test Engineer
CUBIC Defence
11.2023 - 09.2024
- Test Team Leadership
- Participated in daily stand-ups and sprint planning meetings as part of the Agile process, ensuring testing activities aligned with project goals.
- Conducted comprehensive software testing, including functional, regression, and performance tests, to identify bugs and issues for resolution.
- Coordinated and reviewed issues with the customer to ensure their satisfaction
- Wrote detailed test scenarios and test procedures, accurately logging errors and defects in comprehensive test reports.
- Designed and ran test program's to verify testing protocols correctly evaluated software.
- Utilized JIRA for bug tracking and project management, streamlining communication and task allocation within the testing team.
- Reviewed and validated requirements and technical specifications to develop and execute test plans.
- Collaborated with development teams to communicate testing outcomes and facilitate the efficient correction of identified software defects.
Software QA Engineer
TESTPRO
01.2021 - 04.2023
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.Designed and ran test programs to verify testing protocols correctly evaluated software.
- Tested functionality, performance and compliance of products against design specifications to maintain strong development standards and high customer satisfaction.
- Performed extensive user interface testing on Windows, Android and IOS mobile devices.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
Customer Services Advisor
Orange Moldova
02.2011 - 10.2015
- Direct incoming customer queries to the advice or service that will best meet their needs.
- Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Card Account Coordinator
Bank of Economy
02.2009 - 01.2011
- Manage the Bank's card program such as the issuance , renewal, modification, cancellation, records retention processing, of repayment and settlement of card facilities.
- Was managing customer bank accounts and communicating with clients. Was responsible for reviewing correspondence, receiving complaints or requests from customers.
Education
QA Engineer - Software Development
Test Pro
2023
Bachelor degree - Engineering and Management in Telecomunication and Computer Science.
Technical University
2009
Skills
- Experience in writing Manual Test documentation: test plans, test cases, test suites, test procedures etc
- Excel and Microsoft Office proficiency
- Detail-oriented
- Proficiency with the JIRA
- Knowledge in Software Testing Life Cycle (STLC) and Testing Methodology, AGILE
- 3 years in Software Quality Assurance Testing
- Strong knowledge of Black Box, Gray Box, Smoke Testing, Sanity Testing, Regression Testing, Functional Testing, GUI testing, System Testing, API testing and Compatibility testing
- TECHNICAL SKILLS:
- Platforms: Mac OS, Linux , Android, iOS
- Databases: MySQL, DBeaver
- Testing Tools: Chrome Dev Tools, Postman, Appcenter, Test Flight, Android Studio, Xcode
- Test Automation: Cucumber
- Other tools: JIRA, Zephyr , Coggle
Certification
- QA Engineer certified
Timeline
Software Test Engineer
CUBIC Defence
11.2023 - 09.2024
Software QA Engineer
TESTPRO
01.2021 - 04.2023
Customer Services Advisor
Orange Moldova
02.2011 - 10.2015
Card Account Coordinator
Bank of Economy
02.2009 - 01.2011
Bachelor degree - Engineering and Management in Telecomunication and Computer Science.
Technical University
QA Engineer - Software Development
Test Pro
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