Amber Bailey
Polk City,Fl
Summary
Stayed updated on industry trends and advancements, implementing new technologies and processes to improve efficiency and service quality.
Conducted regular store meetings to communicate goals, sales targets, and operational updates to the team
Implemented visual merchandising standards to enhance store appearance and promote sales
Overview
11
11
years of professional experience
Work History
Billing Administrator
Indian River Transport
02.2024 - Current
- 1. Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- 2. Researched and resolved billing discrepancies to enable accurate billing.
- 3. Worked with multiple departments to check proper billing information.
- 4. Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Store Manger
Lakeland Ice Cream
02.2023 - 02.2024
- Responsible for day to day operations such as ordering, scheduling, inventory, managing & training staff, keeping a clean and safe work environment.
Customer Service Representative
Penisular Exterminating inc.
07.2021 - 04.2023
- Manage in-person and telephone complaints and requests from more than 100 customers daily.
- Scheduling and coordination of more than 5 service technitions weekly.
- Responsible for selling and quoting service over the phone.
Assistant Store Manager
Beef O Brady's
02.2014 - 07.2022
- Served as shift lead to provide operational support to the assistant store manager and store manager, which included prioritizing tasks for team members and ensuring compliance with company policies and procedures
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
Skills
- Problem Solving
- Dependability
- Customer Service
- Microsoft Office Proficiency
- Team building / Management
Timeline
Billing Administrator
Indian River Transport
02.2024 - Current
Store Manger
Lakeland Ice Cream
02.2023 - 02.2024
Customer Service Representative
Penisular Exterminating inc.
07.2021 - 04.2023
Assistant Store Manager
Beef O Brady's
02.2014 - 07.2022
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