Michael Poynter
Orlando,FL
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Proven track record for providing solutions to issues immediately and training team on upselling techniques and customer service skills.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Kelly Education
Orlando, Florida
08.2023 - Current
- Assume duties of the classroom teacher in accordance with school district lesson plans, school rules, and Kelly policies
- This includes leading instruction in the classroom, assigning tasks and homework, motivating students to learn, and adapting to various learning styles
Property Specialist
Landing
Orlando, Florida
04.2022 - 08.2023
- Responsible for maintaining luxury apartments and providing an exceptional check-in experience for Landing members
Sr. Property Manager
Ahl Residential Properties
Lexington-Fayette Area, Kentucky
04.2019 - 04.2022
- Analyze company culture and structure to pinpoint obstacles while creating new pathways and adopting new models to build an atmosphere of solutions and forward moment
- Responsible for providing training & coaching staff & team members
- Analyze budgets and expenditures to align with company visions, mission, and directions
- Rental collections, filing evictions in compliance with company permission and policy
- Responsible for the successful execution of balancing operational budgets
- Responsible for the successful execution of lease sales & renewals & customer service satisfaction
- Responsible for aesthetics & marketing to drive sales for potential residents Managed 1500 units collectively in the Kentucky region
- Responsible for collaborating with colleagues for improvement of student-instructor relationships
Project Manager
Ahl Residential Properties
06.2016 - 04.2019
- Responsible for the management coordination and general oversight of all assigned construction activities undertaken at company-owned or managed properties
- Reviewed construction documents and specifications, created project schedules, and tracked project progress
- Managed developers/contractors and provided updates to property managers and upper management
Community Manager
Ahl Residential Properties
08.2014 - 06.2016
- Managed property totalling 368 units and 7 full-time staff members
- Drove occupancy rates up and provided support in various roles, including coordination of owner reporting, development of division procedure manual, and tracking critical job information
- Property Manager of the Year 2015, Top Property Manager first quarter 2016
Education
Associate of Arts - Computer Information Systems
Bluegrass Community And Technical College
Lexington, KYBachelor of Arts - Psychology
University of Kentucky
Lexington, KYSkills
- Microsoft Office Proficiency
- Effective Communication
- Proficient in Landlord-Tenant Regulations
- Multi-tasking and organizational skills
- Marketing know-how
- Basic Property Maintenance
- Exceptional Customer Support
- Organizational Time Skills
- Financial Management
- Technology skills (AppFolio and Yardi)
- Team Collaboration
Timeline
Substitute Teacher
Kelly Education
08.2023 - Current
Property Specialist
Landing
04.2022 - 08.2023
Sr. Property Manager
Ahl Residential Properties
04.2019 - 04.2022
Project Manager
Ahl Residential Properties
06.2016 - 04.2019
Community Manager
Ahl Residential Properties
08.2014 - 06.2016
Associate of Arts - Computer Information Systems
Bluegrass Community And Technical College
Bachelor of Arts - Psychology
University of Kentucky
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