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Customer Success Manager, Healthcare

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Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in Salesforce, Excel, PowerBI and CRM systems illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality. Experienced Super User and Data Analytic roles 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes.

With 17 years of experience spanning Customer Success, Technical Support, and Product Development, I bring a wealth of expertise in delivering exceptional customer experiences and driving product excellence. Through building long-term client relationships, providing tailored solutions, and proactive support, I have ensured customer satisfaction and maximized product value. Adept at resolving complex technical issues, I have effectively communicated with non-technical users, delivering timely resolutions. Additionally, my involvement in product development, collaborating cross-functionally and gathering customer feedback, has contributed to innovative and high-quality solutions. Overall, I am a versatile professional dedicated to driving customer satisfaction, technical excellence, and product innovation.

I am an IT professional with over 8 years of experience in Desktop Support, Hardware and Network Support, Active Directories, VMware, Router, Modem and Switch, BMC Tool, Avaya, JIRA, HubSpot CRM Tool, Apple and Google Stores, Remote Support, FortiClient VPN, MS Teams, Antivirus software(s), MS Office, and Outlook.
I have a proven track record of delivering exceptional customer support and exceeding performance standards. I am skilled at quickly resolving complex issues while ensuring an outstanding customer experience.
I'm an experienced team player who has worked effectively with cross-functional teams in fast-paced environments. I have expertise in project planning and managing multiple accounts concurrently. I am a meticulous troubleshooter with a strong track record in resolving hardware and software technical issues.
I am resourceful, adaptable, and committed to meeting tight deadlines. I am now seeking new opportunities to leverage my skills and drive the success of an organization.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and providing support on telecommunication, internet and cable solutions. Proven skill in resolving problems quickly on first call. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Katherine Diep

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Customer Success Representative

Customer Service Representative

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Bachelor of Science - Computer Information Systems

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Customer Success Representative

Customer Service Representative

Bachelor of Science - Computer Information Systems

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