Christine
Milwaukee,WI
Summary
Experienced Talent Development professional with over 10 years of experience facilitating, designing, implementing, and consulting with business leaders and partners to support organizational growth. . Known for creating engaging, effective development programs that align with strategic priorities and industry trends. Strong ability to evaluate and improve learning solutions to drive performance and business outcomes. Proven success in collaborating with cross-functional teams, managing multiple projects, and adapting training programs to diverse learning styles and business needs.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Learning and Development Project Manager
Company / Operational Excellence
08.2020 - Current
- Manage multiple process and development projects ensuring timely delivery within budget and meeting cross-functional team expectations
- Design and implement creative and strategic training content, aligned with business process goals and competencies
- Utilize data analysis to identify organizational development needs and implement tailored solutions, including leveraging off-the-shelf resources for continuous development
- Along with tracking success in process and training implementation
- Develop and maintain project timelines, resource plans, and budgets to ensure timely delivery within budget
- Monitor process and evaluate learning solutions adjusting based on performance feedback and business needs and process changes
Learning & Development Manager
Company / Learning & Development Manager
05.2018 - 07.2020
- Led the development and implementation of a comprehensive vendor onboarding program, increasing vendor engagement and reducing onboarding time by 60%
- Worked closely with cross-functional teams, including procurement, operations, and compliance, to ensure that onboarding content aligned with company policies, procedures, and compliance standards
- Designed and facilitated blended learning modules (e-learning, instructor-led sessions, and virtual training) for new vendors, including product knowledge, system integration, and service level expectations
- Conducted needs assessments with stakeholders to identify performance gaps and developed targeted training materials and resources to close them
- Utilized Learning Management Systems (LMS) to track progress, manage training materials, and report performance metrics to senior leadership
- Led a team of 4 instructional designers and training specialists to support continuous improvement in the onboarding process
- Developed post-onboarding feedback surveys and utilized results to continuously enhance training programs and vendor engagement strategies
- Implemented a vendor mentorship program, fostering stronger relationships and improved performance outcomes
Training Manager
Company / Training Manager
08.2017 - 05.2019
- Led the development and execution of a comprehensive learning and development strategy, aligned with business goals and objectives
- Designed and implemented training matrices to track skills across multiple roles and career levels within the organization; regularly review and update to incorporate new technologies and industry trends
- Delivered tailored training programs including e-learning, workshops, on-the-job training, and leadership development, addressing technical, soft skills, and compliance needs
- Collaborated with managers to ensure learning initiatives support departmental goals and career development pathways for employees
- Partnered with external training providers for specialized programs and managed relationships to ensure effective delivery
- Implemented and utilized learning management systems (LMS) to monitor employee participation, progress, and performance, ensuring seamless training delivery
- Measured training effectiveness through assessments and feedback, using data to adjust programs and demonstrate return on investment (ROI)
Order Evolution and Sales Trainer
Company / Order Evolution and Sales Trainer, Contract Position
01.2017 - 08.2017
- Designed and facilitated in classroom and 'on the job' training modules for Kroger's ordering system, including ordering product, production planning, and replenishment, resulting in increased efficiencies in all Wisconsin Roundy's stores
- Implemented train-the-trainer program, training associates to coach all managers and leads on the new business processes and sales techniques
Corporate Training Director
Company / Corporate Training Director
02.2016 - 01.2017
- Led the strategic direction of corporate training programs across regional offices with over 1,000 employees
- Collaborated with C-suite executives to align training initiatives with business goals, resulting in a 20% increase in employee productivity and a 15% improvement in retention rates
- Designed and implemented leadership development programs for high-potential employees, successfully promoting 25% of participants into senior management roles
- Oversaw a team of 2 instructional designers and facilitators, ensuring effective delivery of training content and maximizing learner engagement
- Developed and managed a training budget of $5K, ensuring cost-effective program delivery without compromising quality
- Spearheaded the transition to a fully digital learning platform, increasing access to training resources and reducing training costs by 30%
- Conducted post-training evaluations and data analysis to measure program effectiveness and identify areas for improvement
- Provided coaching and mentoring to junior training staff, team leads, and department managers to support their professional development
Senior Talent Development, Assistant Vice President
Company / Senior Talent Development, Assistant Vice President
10.2014 - 02.2016
- Led the design and implementation of comprehensive training and development programs that cater to various employee levels across the organization, enhancing productivity, performance, and engagement
- Developed and delivered instructor-led training (ILT), virtual instructor-led training (VILT), and e-learning modules on topics such as leadership, management, communication, and customer service
- Conducted needs assessments and created tailored learning solutions for departments based on individual performance evaluations and organizational goals
- Collaborated with senior leadership and HR teams to align training initiatives with corporate strategies and objectives
- Drove the adoption of new learning technologies, integrating innovative solutions such as gamification and microlearning into training programs
- Mentored and coached junior talent development specialists, providing guidance on best practices in learning and development
- Analyzed training effectiveness through feedback, assessments, and performance metrics, reporting ROI and recommending adjustments to programs as needed
- Spearheaded diversity and inclusion training initiatives, promoting a culture of belonging and equitable growth opportunities
- Managed the learning management system (LMS), ensuring seamless access to training resources for employees
Learning Consultant, Training Specialist, Officer
Company / Learning Consultant, Training Specialist, Officer
10.2004 - 10.2014
- Developed and maintained training matrices for a large workforce, identifying skill gaps and aligning development initiatives with business objectives
- Led the creation and delivery of training programs that supported technical skills, compliance, and leadership development across departments
- Designed and conducted employee surveys and assessments to evaluate training needs and the effectiveness of learning programs
- Worked with department heads to create personalized development plans for employees and improve team performance
- Designed, delivered, and evaluated onboarding programs for new employees, improving retention rates by 20% within the first year of employment
- Led the development and deployment of e-learning solutions, resulting in a 23% increase in learner engagement and program completion rates
- Coordinated leadership training programs for management teams, contributing to improved team performance and employee satisfaction scores
- Managed a training budget, tracking expenses and maximizing cost-efficiency in program delivery
- Worked closely with HR and department heads to address skill gaps and design targeted development initiatives
Education
Bachelor of Arts - English and Communication
College
City, StateSkills
Dynamic presentation skills
Managing classroom dynamics
Facilitating professional development
Career management
Feedback/coaching workshops
Creating original training programs
Utilizing modern delivery methods
Designing tools for continuous learning
Partnering with HR
Creating aligned learning strategies
Managing multiple projects
Measuring the effectiveness of learning solutions
Adjusting to optimize outcomes
Applying best practices to enhance performance
Expertise in Microsoft Office
Zoom
Teams
Performance management tools
Training design tools
Learning management systems
Project Management Tools
Project management
Project planning
Project planning and development
Project tracking
Strategic planning
Schedule management
Team collaboration
Work flow planning
Project scheduling
Task prioritization
Cost control
Client relations
Document management
Customer relations
Productivity improvement
Scope management
Vendor sourcing
Presentations
Team bonding
Project scope
Cross-functional collaboration
Staff management
Relationship building
Coaching and mentoring
Business analysis
Project scope analysis
Procedure development
Processes and procedures
Advanced problem solving
Client rapport
Customer relations specialist
Meeting facilitation
Functional & business requirements
Critical design review
Change control processes
Certification
ATD's adult learning certificate
Past Successes
- ATDs adult learning certificate
- PDN chai member - ATD Southeast Wisconsin
- UPAF Cabinet Member
- Volunteer Day board member - Johnson Financial Group
- Office Assistant and Special Events Volunteer at the Ronald McDonald House
- Board Member of ProCess - Professional Success, M&I and BMO's young professionals mentoring and networking organization.
- MiConnector - Mentored new Training Specialists
- MiMentor - Mentor program at M&I. Acted as a mentor to employees throughout the organization.
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Learning and Development Project Manager
Company / Operational Excellence
08.2020 - Current
Learning & Development Manager
Company / Learning & Development Manager
05.2018 - 07.2020
Training Manager
Company / Training Manager
08.2017 - 05.2019
Order Evolution and Sales Trainer
Company / Order Evolution and Sales Trainer, Contract Position
01.2017 - 08.2017
Corporate Training Director
Company / Corporate Training Director
02.2016 - 01.2017
Senior Talent Development, Assistant Vice President
Company / Senior Talent Development, Assistant Vice President
10.2014 - 02.2016
Learning Consultant, Training Specialist, Officer
Company / Learning Consultant, Training Specialist, Officer
10.2004 - 10.2014
Bachelor of Arts - English and Communication
College