Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TORIE IVORY

Dayton,Ohio

Summary

Skilled in emergency response and adept at conflict resolution, I significantly reduced contraband at Dayton Correctional Institution by enhancing inmate supervision. My proactive approach in community outreach and customer service at Greater Dayton Regional Transit Authority boosted ridership. I excel in high-pressure environments, ensuring safety and compliance with correctional facility procedures.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Correctional Officer

Dayton Correctional Institution
11.2021 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Transit Ambassador

Greater Dayton Regional Transit Authority
10.2017 - 11.2021
  • Increased awareness about available transit services through active participation in community outreach events.
  • Reduced fare evasion rates by conducting thorough inspections of passenger tickets or passes during onboard checks.
  • Educated passengers on transit rules and regulations, promoting a safe and orderly environment during rides.
  • Provided exceptional customer service, leading to increased ridership on public transportation routes.
  • Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations.
  • Streamlined the boarding process for smoother operations by assisting passengers with fare payment and route guidance.
  • Enhanced passenger safety through vigilant monitoring of onboard activities and reporting any incidents promptly.
  • Improved commuter satisfaction by providing timely and accurate transit information to passengers.
  • Maintained clean and welcoming transit facilities, contributing to overall rider satisfaction levels.

Cashier Assistant

Lowes Hardware
02.2017 - 10.2017
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.

Head Cashier

Meijer
05.2013 - 02.2017
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Associate of Arts - Medical Assistant Degree

Brightwood College
Ohio City, OH
11-2018

GED -

Paterson
Ohio City, OH
06-2010

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring

Certification

  • First Aid Certification - CPR
  • Mental Health First Aid for Public Safety (MHFA) - National Council for Mental Wellbeing.

Timeline

Correctional Officer

Dayton Correctional Institution
11.2021 - Current

Transit Ambassador

Greater Dayton Regional Transit Authority
10.2017 - 11.2021

Cashier Assistant

Lowes Hardware
02.2017 - 10.2017

Head Cashier

Meijer
05.2013 - 02.2017

Associate of Arts - Medical Assistant Degree

Brightwood College

GED -

Paterson

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TORIE IVORY