Irene Fern
South Gate,Ca
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled Phreesa appointment scheduling system to manage over 60-120 patients daily. Organized and accurate in managing patient flow. Provided front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Atlantis Eye Care
Long Beach, CA
01.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided Doctors with assistance on working up patients and and performing Diabetic eye screening test as will as Lipi Scans.
- Helped patients complete necessary medical forms and documentation. As well as calling their insurance for a ride share home.
- Refilled medications, and worked closely with patients pharmac.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Submitted referrals for medical groups to approve for appointments and medical procedures needed with appropriate codes and doctor notes.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers for annual check ups, minor procedures and testing.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer support
Starbucks, Barista
Downey, CA
01.2020 - 01.2021
- Preparing to open the store
- Taking orders and ringing up payment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preparing and serving light food and snacks
- Cleaning work areas, coffee machines, and equipment
- Creating stock displays
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Receptionist
LA Fitness
Downey, Ca.
11.2017 - 01.2020
- Ability to work with computers,answering phones, and making appointments
- Member services, welcoming members and guests into gym and helping them with any questions or concerns
- In charge of billing and overdue payments
- Maintenance of the gym, restroom and offices
- Provided coverage in kids club when needed
- Provide assistance in Opening and closing the gym.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Party City
downey, Ca.
08.2017 - 11.2017
- Helping customers with their questions and providing guidance
- Assisting customers to the correct lines in the store
- Stocked store with supplies
- Clean the Floors and shelves.
Customer service
Forever 21, 200 Los Cerritos Center
Cerritos, Ca
09.2015 - 01.2016
- Handing out flyers and advertising sales.
- Maintenance of clothes and restocking when needed
- Assisted with closing and preparing the store for the next morning.
Education
Associates - progress
Cerritos College
Skills
- Customer service
- Computer services
- Operations
- Preparing Treatment Rooms
- Front Desk Operations
- insurance and billing Verifications
- Phone operator
- Take payments, work with cash, debit, credit and checks
- Leadership
- Work in commission and renewing memberships and advertising services
- Teamwork ethic
- Time management skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Self-motivation
Certification
CPR Certified.
Timeline
Medical Receptionist
Atlantis Eye Care
01.2021 - 08.2022
Customer support
Starbucks, Barista
01.2020 - 01.2021
Receptionist
LA Fitness
11.2017 - 01.2020
Party City
08.2017 - 11.2017
Customer service
Forever 21, 200 Los Cerritos Center
09.2015 - 01.2016
Associates - progress
Cerritos College
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