Danielle Temple
Service Advisor
Elizabeth City,NC
Summary
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in selling and automotive knowledge. Looking for new position where career spanning two years can be used to help bring greater success to exciting company. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Mileone Automotive
Elizabeth City, NC
10.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using confindence to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Cross-trained and provided back up for customer service managers.
- Handled over numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Online Personal Shopper
Walmart
Elizabeth City, NC
01.2020 - 10.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Chasier
Walmart
Colonial Heights, VA
12.2016 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Carhop
Sonic
Elizabeth City, NC
12.2013 - 11.2017
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Gates County High School
North Carolina06.2014
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Verbal and Written Communication
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
Reading
Enjoy reading a good book to gain knowledge and confidence in what I love to do!
Timeline
Service Advisor
Mileone Automotive
10.2020 - Current
Online Personal Shopper
Walmart
01.2020 - 10.2020
Chasier
Walmart
12.2016 - 01.2020
Carhop
Sonic
12.2013 - 11.2017
High School Diploma -
Gates County High School
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