VALERIE BRONK
305 Braeburn Dr. Hannibal,MO
Summary
Highly motivated individual with over seven years experience working as an Operating Room Secretary and over four years experience in the banking field. Excellent communicator and multitasking, phone handling skills, mathematical skills and superior customer service skills.
Overview
10
10
years of professional experience
Work History
Financial Center Service Associate
Independent Financial Bank
07.2021 - 04.2023
- Processed deposits, withdrawals, credit card payments, loan payments, wires and cashier’s checks for customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Received and distributed mail to appropriate personnel.
- Open new accounts including but not limited to checking, savings, CD’s and Business accounts.
- Perform duties of bank teller, to include balancing cash drawer daily, assisting with balancing vault and ATM, and providing various account services to customers.
Customer Service Representative
High Plains Bank
04.2019 - 05.2021
- Processed deposits, cash withdrawals and loan payments for customers.
- Opened and closed checking accounts, saving accounts, CD’s, HSA’s.
- Answered phones, took messages and directed calls to appropriate departments and staff.
- Received, sorted and distributed incoming/outgoing mail.
- Balanced vault and ATM.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administrative Assistant
Bennett/Watkins Fire And Rescue
05.2018 - 04.2019
- Answered customer inquiries in person and over phone.
- Provided administrative support to Office Manager.
- Attended meetings and prepared minutes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared daily deposits.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sorted and distributed office mail.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration to our team.
Operating Room Secretary/Scheduler
Medical Center Of Aurora
02.2013 - 05.2018
- Managed OR Surgery board.
- Ordered labs, x-rays, and other test as directed by physicians.
- Data Entry.
- Administrative support to AVP of surgery and Director of Surgery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed timecards for OR personnel.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Answered multi-line phone system, took messages and directed calls to appropriate departments.
Education
Associate of Applied Science - Medical Assistant
Parks Jr. College
Aurora, CO08.1993
Skills
- Calm and Professional Under Pressure
- Professional telephone demeanor
- Workflow Management
- Microsoft Office
- Medical terminology knowledge
- Office equipment proficiency
- Teamwork and Collaboration
- Payment Processing
- Multitasking and Organization
References
AVAILABLE UPON REQUEST
Timeline
Financial Center Service Associate
Independent Financial Bank
07.2021 - 04.2023
Customer Service Representative
High Plains Bank
04.2019 - 05.2021
Administrative Assistant
Bennett/Watkins Fire And Rescue
05.2018 - 04.2019
Operating Room Secretary/Scheduler
Medical Center Of Aurora
02.2013 - 05.2018
Associate of Applied Science - Medical Assistant
Parks Jr. College
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