Justin Friedli
Grand Junction,CO
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Academic Coach
GOAL High School
03.2022 - Current
- Identified areas of growth for students, devising tailored action plans to improve skills and knowledge gaps.
- Fostered a growth mindset among students by encouraging persistence, resilience, and continuous learning in the face of challenges.
- Provided guidance on study habits, time management, and organizational skills to promote long-term academic achievement.
- Implemented data-driven interventions based on analysis of student performance metrics to drive improvement efforts.
- Coordinated with other academic coaches to share resources, ideas, and best practices for successful coaching strategies.
Regional Manager II
Utah State University, USU
03.2018 - 03.2022
- Maintained accurate records and completed bids, invoices, and detailed reports
- Oversaw contracts to ensure the upkeep of the USU Salt Lake Regional Campus facility, and Orem Facility, interacted with contractors and team members building a lasting rapport
- Able to make administrative and procedural decisions in time-sensitive situations with a clear judgment
- Created complex, and easy-to-follow policies and procedures to ensure the safekeeping of customers’ confidential information for the past 10+ years
- Used a variety of work order applications and devices to track workflow and other authorized budget expenditures that required maintenance
- Developed and used records for employees, equipment, and other maintenance activities along with project and other long-term goals
- Monitored and controlled security cameras, HVAC control systems, fire alarms, and lighting control systems to ensure proper use of these systems along with customer safety and comfort
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Established and maintained operational standards for five separate locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Manager, Civil Engineer Squadron
Eielson Air Force Base
12.2013 - 01.2018
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained meticulous records of vehicle usage, maintenance schedules, licensing requirements, and warranty information for each asset in the fleet.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Safety and Vehicle Fleet Manager
U.S. Air Force
06.2009 - 01.2018
- Ensured seamless transitions between contracts by coordinating handovers between outgoing and incoming contractors.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Reduced accident rates through consistent safety inspections and employee training sessions.
- Maintained meticulous records of vehicle usage, maintenance schedules, licensing requirements, and warranty information for each asset in the fleet.
- Reduced overall fleet costs with the implementation of a fuel management system.
- Enhanced fleet efficiency by implementing a preventative maintenance program, reducing vehicle downtime.
- Proactively addressed risks in fleet management operations through regular safety meetings, driver training sessions, and performance reviews.
Customer Service Manager
USAF
01.2003 - 09.2009
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - Health And Wellness
Thomas Edison State University
Trenton, NJ04.2025
AAS of applied science - Maintenance Production, Operations Management
Community College of the Air Force
Maxwell AFB, ALOctober 2006
Skills
- Risk Assessments and Mitigation Planning
- Microsoft Office Programs
- Excellent Communication (verbal, interpersonal, and written)
- Knowledge of a variety of cleaning materials, equipment, landscaping, lighting, HVAC controls, pest control management
- Able to deal with others tactfully
- Maintained confidentiality records for 20 years
- Scheduling Experience
- Efficiently prioritizes and sees the completion of projects
- Experienced in vehicle management, tool accountability, and maintenance, contract records
- Teamwork and Collaboration
- Problem-solving abilities
- Procurement Management
Accomplishments
- Achieved Pacific Air Forces (PACAF) best fleet by completing maintenance and upkeep with 98% accuracy and efficiency.
- Achieved multiple military contracts by completing contract reviews with 95% accuracy and efficiency.
- Supervised team of 25 staff members.
Certification
- State of Utah Pest Applicator License - March 2018
- State of Utah Electrician Apprentice License - March 2018
Timeline
Academic Coach
GOAL High School
03.2022 - Current
Regional Manager II
Utah State University, USU
03.2018 - 03.2022
Operations Manager, Civil Engineer Squadron
Eielson Air Force Base
12.2013 - 01.2018
Safety and Vehicle Fleet Manager
U.S. Air Force
06.2009 - 01.2018
Customer Service Manager
USAF
01.2003 - 09.2009
Bachelor of Arts - Health And Wellness
Thomas Edison State University
AAS of applied science - Maintenance Production, Operations Management
Community College of the Air Force
- State of Utah Pest Applicator License - March 2018
- State of Utah Electrician Apprentice License - March 2018
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