Emily Ray
Post Falls,Idaho
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
1
1
year of professional experience
Work History
Front Desk Manager
Muv Fitness
11.2023 - Current
- Entered and updated sensitive customer information during check-ins.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed senior-level personnel working in marketing and sales capacities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Front Desk Agent
Fairfield Inn And Suites
11.2022 - Current
- Trained new staff members in customer service techniques and hotel operations.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Completed late check-ins and directed guests to rooms and facilities.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
Education
North Idaho College
Coeur D'alene, IDKootenai Bridge Academy
Coeur D'Alene, ID06.2022
Skills
- Teamwork and Collaboration
- Performance Evaluations
- Customer Relationship Management
- POS Systems
- Word Processing
- Spreadsheet Management
- Guest Services
- Accredited Business Accountant/Advisor
- Relationship building and management
- Collections understanding
- Administrative Support
- Employee Scheduling
Timeline
Front Desk Manager
Muv Fitness
11.2023 - Current
Front Desk Agent
Fairfield Inn And Suites
11.2022 - Current
North Idaho College
Kootenai Bridge Academy
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