Amanda Brenner
High Ridge,MO
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Innovative Restaurant Manager with more than 18 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Flexible and organized Restaurant Manager with 18 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Cecil Whittaker's Pizza
Valley Park, MO
10.2019 - Current
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
Service Trainer
Steak N Shake
Fenton, MO
06.2018 - 08.2019
- Provided exceptional service to high volume of daily customers.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks and collected payments from customers.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Explained goals and expectations required of trainees.
- Selected and assigned instructors to conduct training.
Restaurant General Manager
Pilot Travel Centers
Collins, MO
06.2009 - 09.2012
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created detailed reports on weekly and monthly revenues and expenses.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
High School Diploma -
06.2006
Skills
- Customer Service Best Practices
- Restaurant Operations Management
- Labor and Overhead Cost Estimation
- Health Code Compliance
- Front of House Management
- Money Handling
- Managing Deliveries
- Anticipating Problems
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Problem Solving
- Monitoring Food Preparation
- Performance Improvement
- Scheduling Staff
- Back of House Management
- Training and Onboarding
- Menu Pricing and Writing
- Recruitment and Hiring
- Relationship Building
- Portion Control
- Food Safety
- Team Leadership
- Written and Verbal Communication
- Coaching and Mentoring
- Customer Retention
- Calm and Pleasant Demeanor
- POS Terminal Operation
- Reliable and Responsible
- Collaboration and Teamwork
- Conflict Resolution
- Managing Reservations and Large Parties
- Staff Scheduling
- Customer Service Best Practices
- Food preparation and safety
- Staff Management
- Performance improvement
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Food service background
Certification
- ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant General Manager - Cecil Whittaker's Pizza
10.2019 - Current
Service Trainer - Steak N Shake
06.2018 - 08.2019
Restaurant General Manager - Pilot Travel Centers
06.2009 - 09.2012
Pacific High School - High School Diploma,
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