ELIZABETH KAMANGA
Carson City
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
17
17
years of professional experience
Work History
Customer Relations Account Manager( Call Center)
Citibank
02.2007 - 07.2011
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
Registered Personal Banker
Bank of the West
07.2011 - 05.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built relationships with customers and community to promote long term business growth.
K-12 Tutor
Academic Community Center, CCSD
01.2016 - Current
- Worked directly with students from K- 12 to achieve improved reading, writing and math skills
- Copied, logged and scanned supporting documentation for students to work on during summer breaks
- Designed, developed and tested embedded software applications for use in the language improvement.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Phoenix, AZ01.2012
Skills
- Positive reinforcement
- Relationship Building
- Financial Product Knowledge
- MS Excel
- Wealth Management
- Cross-Selling and Upselling
- Client Acquisition and Retention
- Account Management
- Sales Expertise
Timeline
K-12 Tutor
Academic Community Center, CCSD
01.2016 - Current
Registered Personal Banker
Bank of the West
07.2011 - 05.2014
Customer Relations Account Manager( Call Center)
Citibank
02.2007 - 07.2011
Bachelor of Science - Human Services Management
University of Phoenix
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