Melanie Russell

acts

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers with prompt and polite support in-person and via telephone.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases, locate items and join reward programs.

• Created content strategies for digital media.
• Created customized marketing materials to increase product awareness.
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
• worked Cash register
• experience with square and other payment type registers