Manuel Klar
Customer Care/Account Manager
Trujillo Alto,Puerto Rico
Summary
Customer Account Manager with acute vision and determination to achieve success. Highly skilled in data analysis and strategic planning. Focused on building strong business relationships to develop and grow accounts. Great cross functional team work skills to help teams work on joint projects, and ambitious in advancing personal expertise and company performance. Possesses drive and perseverance to deliver top quality service. Well-organized, reliable and experienced in supporting customers with knowledgeable assistance. Also possess excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
25
25
years of professional experience
30
30
Certification
Work History
Customer Care/Account Manager
Bold
Guaynobo , United States
04.2016 - Current
- Executed successful and timely delivery of solutions to meet accounts' needs.
- Prepared detailed reports, tracking progress of accounts.
- Updated account management plans according to customer conditions and competition.
- Negotiated contracts and agreements to maximize profits.
- Conducted training to introduce new products and procedures to sales teams.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Increased business with existing clients by identifying areas needing improvement.
Lead Machine Operator
Bemis
Vancouver, United States
05.2010 - 08.2013
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Prepared machine for production processes by equipping with required tools and parts.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Verified production orders prior to starting set-up.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Education
MBA - Digistal Marketing
Southern New Hampshire University
New Hampshire01.2023
Bachelor of Science - Marketing
Southern New Hampshire University
New Hampshire10.2021
High School Diploma -
Hudsons Bay High School
Vancouver Washington06.1992
Skills
- Team member motivation
- Processing payments
- Staff training and motivation
- Communication
- Team building
- Multitasking
- Relationship building
- Data management
- Troubleshooting
- Organizational skills
- Decision-making
- Sales Force
- MS Word
- MS Excel
- MS Power Point
- Power Bi
- Adobe Photo Shop
- Digital Design
Certification
All certificates have been obtained during my MBA courses and through the AICPA. Actual certificates for verification can be shown upon request.
- Applying Data Analytics to Business Performance
- Applying Data Analytics to Financial Planning and Analysis
- Applying Data Analytics to Revenue Analysis
- Change Management - Managing the Change Process
- Change Management – Understanding the Context of Change
- Critical Thinking
- Customers, Suppliers and Supply Chain Management
- Emotional Intelligence
- Inbound Marketing
- Information for Advantage and Knowledge Management
- Information Technology and Ebusiness
- Introduction to Data Analytics
- Leading vs Managing
- Managing Change
- Performance Measurement Techniques
- Power BI - Analyze Your Data With Excel Pivot Tables
- Power BI - Create Excel Dashboards for Maximum Impact
- Power BI - Go Beyond PivotTables with Power Pivot
- Power BI - Use Power Query to Transform Your Data
- Strategic Analysis – Current Position of the Organization Analysis
- Strategic Analysis – External Environmental Analysis
- Strategic Analysis – Internal Environmental Analysis
- Strategic Analysis – Mission, Vision, and Stakeholders
- Strategic Analysis – Options and Choices
- The Process of Strategy Formulation
- Time Management
Timeline
Customer Care/Account Manager
Bold
04.2016 - Current
Lead Machine Operator
Bemis
05.2010 - 08.2013
MBA - Digistal Marketing
Southern New Hampshire University
Bachelor of Science - Marketing
Southern New Hampshire University
High School Diploma -
Hudsons Bay High School
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