Ashley M. Billings
Carson City,NV
Summary
I am enthusiastic, reliable and hardworking individual who has over 3+ year of experience in customer service, data entry and assistant. I am a great team player but can also accomplish things alone if need be.
Overview
17
17
years of professional experience
Work History
Teacher Assistant
Grace & Wonder Preschool
09.2023 - 01.2025
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Copied, organized and distributed classroom assignments or other paperwork.
Coordinator
PGM Group
10.2022 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Server
Tomo Sushi
02.2022 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Medical Assistant
Carson Medical Group
12.2020 - 11.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
AAII
State of Nevada (NHP)
04.2018 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
AAI
State of Nevada (Parole & Probation)
02.2017 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
Sales Associate
Sally's Beauty Supply
06.2015 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
Medical Assistant
Pain Management (Dr. Krivan)
10.2015 - 09.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
Service Rep.
Michael Hohl Honda & Subaru
03.2014 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Applebee's
12.2012 - 01.2015
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
JCPenny
09.2010 - 01.2011
- Organization (Displays of Business)
- Merchandise Restock (Knowledge of product)
- Money Transaction (Credit card payments/Gift card purchases)
Lead Server/ Dishwasher/ Prep
Carson Plaza Retirement
08.2007 - 01.2012
- Chef Assistant (Plating Entrees)
- Lead Server (Trainer)
- Management (Time Affiance)
Education
Medical Assisting Program -
Milan Institute
Sparks, NV01.2015
Diploma -
Carson High School
Carson City, NV01.2010
Skills
- Bilingual
- Dependability
- Computer Skills
- Time Management
- Electronic Medical Records
- Microsoft Program
- Customer Service
- Organization
- Active Listening
- Spreadsheet
- Problem Solving
- Interpersonal Skills
- Flexibility
- Adobe Products
- Figma
- Web Design
- Project planning
- Decision Making
- Attention to Detail
Timeline
Teacher Assistant
Grace & Wonder Preschool
09.2023 - 01.2025
Coordinator
PGM Group
10.2022 - 06.2023
Server
Tomo Sushi
02.2022 - 07.2022
Medical Assistant
Carson Medical Group
12.2020 - 11.2021
AAII
State of Nevada (NHP)
04.2018 - 11.2020
AAI
State of Nevada (Parole & Probation)
02.2017 - 04.2018
Medical Assistant
Pain Management (Dr. Krivan)
10.2015 - 09.2016
Sales Associate
Sally's Beauty Supply
06.2015 - 04.2017
Service Rep.
Michael Hohl Honda & Subaru
03.2014 - 02.2015
Server
Applebee's
12.2012 - 01.2015
Sales Associate
JCPenny
09.2010 - 01.2011
Lead Server/ Dishwasher/ Prep
Carson Plaza Retirement
08.2007 - 01.2012
Medical Assisting Program -
Milan Institute
Diploma -
Carson High School
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