Raymond Arias
Restaurant Manager
Palatine,IL
Summary
Experienced Restaurant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 years of progressive leadership experience.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Lettuce Entertain You
Lincolnshire, IL
02.2011 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Host
Wildfire
Lincolnshire, IL
04.2005 - 01.2011
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
High School Diploma -
08.2003 - 06.2007
Skills
Food preparation and safety
Trained in performance and wage reviews
Recruitment
Staff Management
Business operations expertise
Budgeting
Inventory control and record keeping
Timeline
Restaurant Manager - Lettuce Entertain You
02.2011 - Current
Host - Wildfire
04.2005 - 01.2011
Adlai E. Stevenson High School - High School Diploma,
08.2003 - 06.2007