Regina Leszczynski

Highly motivated Hotel Sales Manager

• Proven ability to increase group sales in multiple target markets from large conference groups to smaller groups such as wedding blocks, youth sports groups and tour groups
• Committed to ensuring that hotel guests receive the highest quality customer service, helping ensure future returns both for future business and personal stays
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Work closely with Revenue manager to ensure proposed rate negotiations meet the financial needs of the hotel
• Assist with menu and event planning for weddings, class reunions, corporate business meetings, etc

• Planning and overseeing every aspect of sports banquets, retirement/birthday parties, awards banquets, company parties and similar types of catering events.
• Enhanced banquet operations by streamlining communication between kitchen and service staff.
• Increased guest satisfaction by anticipating needs and providing exceptional service during events.
• Interpreted instructions to schedule and set up events to client specifications.

• Providing corporate dinners, conferences and special events for internal departments within Rockwell Automation
• Working closely with clients to create contracts and execute successful catering events.
• Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
• Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
• Ensured seamless execution of events with diligent planning and attention to detail.
• Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.