Open To Work
Marc Auclair
Rochester
Work Preference
Summary
Strategic IT Manager with Director experience and strong expertise in network infrastructure, systems administration, and cybersecurity management. Skilled in designing secure, scalable IT environments, integrating cloud and virtualization technologies (Azure, AWS, VMware), and ensuring compliance with NIST, ISO 27001, and SOX standards. Proven ability to align IT operations with business goals, strengthen security posture, and drive operational efficiency.
Overview
25
25
years of professional experience
Work History
Staff Engineer
Houghton Mifflin Harcourt
01.2022 - Current
- Reduced replication time by 75% (from 60 to 15 minutes) by optimized Windows networking and Active Directory synchronization,, and improving cross-site data consistency and login efficiency by 40% across 12+ global locations.
- Administered enterprise vulnerability management using Qualys and Rapid7, overseeing 2,500 to 5,000 assets across hybrid (on-premises and cloud) environments, and reducing open vulnerabilities from 45% to under 15%, improving security compliance audit scores by 30%.
- Developed and standardized 20+ SOPs for system maintenance, backup, and patching operations, boosting process consistency by 35%, and cutting onboarding time for new engineers by 50%.
- Mentored and coached a team of eight engineers, implementing agile review frameworks that enhanced design quality and scalability, resulting in a 25% increase in project delivery speed and a 20% reduction in post-deployment incidents.
- Partnered with senior leadership to align the IT infrastructure roadmap with corporate strategy, driving long-term scalability, achieving 99.9% service uptime, and improving operational efficiency by 30% through resource optimization and automation initiatives.
Sr. Manager Systems Administration
Heinemann Publishing
08.2006 - Current
- Directed and monitored multiple IT transformation initiatives, including Unison ERP and Azure Active Directory migrations, successfully completing 100% of milestones within set timelines, and improving project transparency and stakeholder satisfaction by 25%.
- Developed and managed a centralized Helpdesk system using HubSpot, creating a quantifiable repository for issue tracking and historical documentation that ensured full SOX compliance, and improved ticket resolution efficiency by 35%.
- Oversaw system migration programs, including ERP (Unison) and AD–Azure integration, ensuring zero unplanned service interruptions, 100% data integrity, and on-time project delivery.
- Led a cross-functional team of 12 engineers to design, implement, and optimize Active Directory, Exchange, and Azure services, resulting in 30% faster user provisioning, 20% fewer access-related incidents, and enhanced compliance with corporate security standards.
- Established a scalable Helpdesk support infrastructure via the HubSpot platform, enabling real-time case tracking, incident trend analytics, and audit-ready documentation that supported SOX audit readiness, and improved service accountability by 40%.
Network Administrator
Fisher Scientific International Inc.
09.2000 - 05.2006
- Managed and maintained enterprise LAN, WAN, and VPN infrastructure supporting 200+ internal and remote users, achieving 99.8% network uptime, and ensuring seamless cross-department communication.
- Implemented and monitored advanced network security measures, including multi-factor authentication, VPN tunnels, and endpoint access policies, resulting in a 25% improvement in SOX compliance audit scores, and strengthened data protection.
- Provided Tier-3 technical support for connectivity and performance issues, increasing first-call resolution rates by 20%, and reducing ticket escalations by 15%.
- Mentored and trained a team of 5+ junior administrators and helpdesk personnel, enhancing technical proficiency, and achieving a 30% reduction in recurring support tickets through standardized troubleshooting protocols.
- Configured and deployed Cisco routers, switches, and firewalls using ACLs, VLANs, and dynamic routing protocols (EIGRP/OSPF), improving network throughput by 18% and strengthening security controls.
Education
Masters - Cybersecurity with concentration in It management
SNHU
05.2024
Bachelor of Arts - Business Management
Green Mountain College
Portsmouth, NH05.2017
Associate of Science - Computer Information Systems
Franklin Pierce University
Portsmouth, NH05.2000
Skills
- IT operations management
- Incident management
- Network Segmentation
- Budgeting and cost optimization
- Team leadership
- Project management (Agile / Waterfall)
- VLAN configuration
- Information management systems
- VPN configuration
- Windows operating systems
- Cost optimization
- Managerial experience
- Expert problem solving
- Innovative thinking
- Customer focus
- Mentoring and coaching
- Network engineering
- Performance optimization
- Cybersecurity best practices
- Technical leadership
- Team collaboration
- System troubleshooting
- Network configuration
Timeline
Staff Engineer
Houghton Mifflin Harcourt
01.2022 - Current
Sr. Manager Systems Administration
Heinemann Publishing
08.2006 - Current
Network Administrator
Fisher Scientific International Inc.
09.2000 - 05.2006
Bachelor of Arts - Business Management
Green Mountain College
Associate of Science - Computer Information Systems
Franklin Pierce University
Masters - Cybersecurity with concentration in It management
SNHU