KAYLA BREWER
Huntsville,TX
Summary
Level-headed professional dedicated to providing quality customer care, reliability and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Full Time Parent /Homemaker
The Pregnancy Pause
Huntsville, TX
12.2017 - Current
- Stay at home mom/homemaker, Running a household while caring for my daughter and husband.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Receptionist
Noble Pain
Southlake, TX
01.2015 - 01.2017
- Sent/Received Referrals for imaging, new patients etc
- Maintained supplies list
- Organized cleaning schedule for 12 employees.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist/Chiropractic assistant
A.C. Chiropractic
Hurst, TX
01.2012 - 01.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Input patient data into computer system using Availity and optum health and checked information for accuracy.
- Scheduled patient appointments for busy chiropractic practice with high revenues annually.
- Performed electric muscle stimulation, massage and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Sales Representative/Office manager
RCH
Melbourne, FL
01.2009 - 01.2012
- Door to Door sales
- Maintained attendance sheets for all employees during meetings
- Took and input all sales slips into electronic system
- Distributed and assigned territories for outside sales
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
Education
Associate - Applied science
Keiser University
12.2009 - 08.2012
High school diploma -
Melbourne Senior High School
Melbourne, FL 06.2005 - 01.2009
Skills
Adaptable
Schedule Management
Administrative support
POS systems expert
Office administration
Problem-Solving
Multitasking Abilities
Attention to Detail
Data Entry
Additional Information
- Authorized to work in the US for any employer
Timeline
Full Time Parent /Homemaker
The Pregnancy Pause
12.2017 - Current
Medical Receptionist
Noble Pain
01.2015 - 01.2017
Medical Receptionist/Chiropractic assistant
A.C. Chiropractic
01.2012 - 01.2015
Associate - Applied science
Keiser University
12.2009 - 08.2012
Sales Representative/Office manager
RCH
01.2009 - 01.2012
High school diploma -
Melbourne Senior High School
06.2005 - 01.2009